EOI - Senior Wrkplc Exp Officer Job ID 217736 Posted 28-Apr-2025 Role type Full-time Areas of Interest Customer Service, Facilities Management Location(s) Hong Kong - Hong Kong **About the Role:** As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + Supervise a Tea Lady and a Receptionist + Coordinate and monitor daily Facilities Management operation (including repair & maintenance, vendor management on performance and contracts) + Provide administrative support (announcement, on/off boarding arrangement, office/pantry supplies, budget & invoices management) + Responsible for office renovation and relocation projects + Make a memorable first impression by answering the telephone in a professional manner. + Arrange and confirm recreational, dining, and business activities on behalf of the requestor. + Escalate inquiries or complaints from employees, guests, and co-workers. • Provide support for the team as directed including office supply management, meeting coordination, and equipment care. + Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. + Follow standardized procedures and practices and receives regular but moderate supervision and guidance. **What You’ll Need:** + High School Diploma or GED with 2-3 years of job-related experience. + An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. + Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. + Ability to explain detailed and complicated information within the team in a clear and concise manner. + Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. • Strong organizational skills with a robust inquisitive mindset. **Why CBRE?** When you join CBRE, you become part of the global lead in commercial real estate service and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)