Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Interacts in a positive, professional manner with patients, family and staff. Actively leads/participates in meetings and huddles and contributes to a dynamic, team focused work unit to achieve optimal results.Ensures employees are well supported and provided with the most up-to-date training and department communications through rounding and cross-unit work assignments.Facilitates teamwork by anticipating staffs' needs for assistance and responding positively to requests. Makes contributions to the department's work effort as a whole.
SERVICE ESSENTIAL FUNCTIONS
Responds promptly and positively to requests for assistance from patients, staff and visitors. Responds to all assignments to create an environment that is conducive for healing.Performs efficient room cleaning processes ensuring timely patient admissions.Monitors workload fluctuations and work output of EVS staff, works with management to adjust assignments as appropriate, to ensure timely delivery of department services.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS or other identified cleanliness scores.Achieves discharge, daily room cleaning and assigned area turn-around times to meet goals, as appropriate.During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment. Performs safety checks and ensures regular maintenance of all major housekeeping equipment.Communicates and documents any facility or patient related issues to management. Corrects minor safety hazards.
FINANCE ESSENTIAL FUNCTIONS
Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift.Prioritizes department daily tasks and independently manages time effectively, minimizing incidental overtime.Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSAssumes responsibility for growth and development. Participates in continuing education and in-service programs.Contributes ideas towards improving the efficiency and effectiveness of department processes.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred
WORK EXPERIENCE
One year of progressive responsibility in Environmental Services or related field preferredTwo years of Environmental Services hospital experience preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
DOTHAZMAT Certification (DOT) -- US Department Of Transportation Hazardous Materials Certification (renewed every 3 years) within 90 days
LICENSES AND CERTIFICATIONS - PREFERRED
DL - Driver License - State Licensure KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesProficient computer skills including, but not limited to, knowledge of Microsoft Office softwareAdapts to multiple ongoing priorities with minimal supervision including but not limited to organizing workflows and actively participating in problem solvingDemonstrate efficient and safe use of housekeeping equipment and chemicalsDemonstrates the ability to access information both in the department and within the system to support the department as appropriate
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform YesScrubs YesBusiness professional NoOther (department approved) Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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