A Company in NE Portland is hiring a System Support Specialist (Graveyard) to join the team for a great long term opportunity! Job Description: + Responsible for creating a positive customer experience by professionally, accurately and efficiently handling incoming calls from customers and Field Operations to answer questions and/or assist in troubleshooting of communication equipment, consoles, terminals, boards/auxiliary odds boards, and other equipment. + Acts as a back-up operator to ensure the integrity of the clients system. + Monitor error logs, system alerts, and communication networks. Report errors per guidelines including escalation based on established protocols. + Responsible for data entry into scheduling system and validating the accuracy of the entries. + Performs User Acceptance Testing for new software versions. + Enter every incoming call as a Service Desk ticket + Enter every customer email as a Service Desk ticket (excluding Service Desk bounce backs) Qualifications: + Must be able to work the graveyard shift of Wednesday-Saturday from 6pm to 430am pst. + Must be at least 18 years of age with a High School diploma or GED. + Some experience with configurations of consoles, routers, port servers, switches and printers is preferred. + Proficient with Microsoft Office, especially Outlook, Excel and Word. + Ability to work a flexible schedule including evenings, weekends and holidays as needed. + Must be punctual and have reliable transportation. **If Interested: Please apply to the job application and email Derek at Dmautz @teksystems.com Pay and Benefits The pay range for this position is $18.00 - $18.75/hr. • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Portland,OR. Application Deadline This position is anticipated to close on Feb 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.