Entity Portfolio Specialist

Wilmington, DE (Hybrid work model)

Monday-Friday, 8am-5pm

 

As an Entity Portfolio Specialist (EPS), you will be responsible for providing exceptional service for CSC’s top corporate and law firm clients through maintaining the accuracy of their entity records. The EPS Team works closely with multiple of CSC’s business areas to meet our customers’ compliance needs and enhance their ability to maximize the Entity Management platform. Our commitment to build genuine relationships and support both our external and internal customers plays an integral role in retaining revenue for the enterprise and allowing clients to better focus their attention on running their businesses. 

  

Some of the things you will be doing: 

Ensure the accuracy of our Company Records database through processing update requests received internally or directly from a client  Develop and maintain client relationships built on trust and quality of work, keeping the entity portfolios of CSC’s major corporate of law firm clients in compliance   Serve as an expert in the Entity Management Platform through facilitating on-the-spot training and demonstrations  Be knowledgeable across many service areas within CSC  Work with Strategic Account Managers (SAM) and leader to communicate and resolve any client issues encountered  Complete the New Unit Placement Report and process credit and/or rebill invoice adjustments by the end of each workday

  

What technical skills, experience, and qualifications do you need? 

5+ years of Customer Service experience is preferable, yet not required  Strong organizational and time-management skills  Exceptional written and verbal communication skills  Ability to multitask in fast-paced, deadline-driven environment  Agility to shift focus based on the needs of the business  Proficiency with Microsoft Office applications and experience utilizing the Salesforce CRM platform is a plus