DescriptionIdentify root cause analysis of platform related intermediate issues and how to resolve those issues, document the findingsProvides level 1 & 2 server production support including problem identification, ticket documentation and closureProvides user/customer support for level 1 & 2 issues and escalate issues to senior SME’s when neededPerform daily platform related administrative tasks as neededCommunicating with users regarding system outages and upgrades as well as and conferring with upper management regarding recommended resolution optionsCommunicating with users regarding system outages and upgrades as well as and conferring with upper management regarding recommended resolution options

Required Qualifications:

Delivers process documentation for small-to medium-scale projectsSolid organizational skills and think critically, beyond the runbook in function of intermediate level problem resolution Proactive, consistent communication with the management team on systems/projects statuses and issuesExcellent grammar/spelling and typing skills, two years of experience on Office 365 products.Establish a high level of personal credibility and builds strong professional working relationships with customers.2 - 3 years related technical experienceBachelor's Degre

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Hybrid

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

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This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.