At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Role Purpose:

The Central Bid Services team supports the Elavon sales community pursue and win new business as well as supporting the safeguarding of our current business portfolio when existing customers go out to tender. This role will work closely with our product teams, subject matter experts and Go to Market Managers to create new content as well as ensuring existing content remains up to date and compliant. In addition you will work with our sales teams to proactively source, help qualify and manage the bid process (in Europe) linked to our key revenue sectors e.g. Hospitality, Retail and Emerging which includes mobility and government.

This role requires excellent written and verbal communication skills. The candidate will be passionate about writing and have the ability to create engaging, narrative-driven content that tells a story. This is an individual contributor role; however, the role holder will be expected to work within a fast, close GTM team where their interchangeable skills are leveraged, they are creative in their thinking and have the gravitas to be able to hold the relationships that need to exist at multiple levels across the three key sectors and wider segment.  They will also need to engage regularly with a broad set of senior stakeholders throughout the Elavon business and champion initiatives at both a European and segment level. The expectation for the role is that it becomes a key aid to all European Vertical teams, that can positively impact revenue and expense.

The position will be hybrid based, working 3 days per week in one of Elavon’s European sites, with an expectation of travel as required.

Key Accountabilities:

Create compelling and industry specific collateral to be used with new and existing customers and partners which aligns to our marketing and brand guidelines.Creative high-quality, engaging and informative content across various formatsDevelop narrative-driven content that tells a story and connects with the target audienceEdit and proofread content to ensure clarity, consistency and accuracyStay up to date with industry trends and trends and incorporate fresh, innovative approaches to creating contentProactively identify opportunities for the Sales teams by utilising internal data and external resourcesProactively create and maintain a central repository of relevant information to quickly respond to multiple tenders across all marketsOnce an opportunity is qualified via the weekly Opportunity Review Call, plan a bid timetable with scheduled milestone events as per the Bid Management ProcessLead Bid Kick off sessions to establish roles and responsibilities of the 'virtual Win team' using the Bid Services RACI modelLead Win Workshop sessions to facilitate and contribute to strategy and win theme discussionsIssue actions post calls to ensure attendees are fully aware of their actions and associated due datesCollate and submit clarification questions to the customerDraft responses to questions using standard bid content as a foundationCollaborate with the Sales Lead in the drafting of Executive SummariesSupport Sales Leads in the production of slide decks and face to face presentation material to support bidsMaintain a central repository of high-quality material for use in a variety of bid related activity via the internal Q&A Bank and Content LibraryCollect information on reasons for win/loss, including customer interviews, to create meaningful Win/Loss AnalysisPlay an active part in continuous improvement projects to improve the Bid Service and increase win rates

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Skills / Experience required:

Strong writing and storytelling skills with a passion for crafting engaging narrativesAbility to adapt writing style to various formats, tones and audiencesKnowledge, understanding & interpretation of strategic business plansKnowledge and experience of proposition commercialisation and effective delivery to marketExperience of managing senior stakeholders within a matrix organisationHighly collaborative individualExcellent communication skills and a creative ability to bring compelling messages to internal and external audiences – gaining ‘buy-in’ and traction along the wayStrong eye for detail; ability to spot and demonstrate trends to senior stakeholders alongside recommended course of actionAbility to work within fast moving and dynamic sales environmentExcellent time management skills essentialFamiliarity with bid management processes

Behaviours / Competencies required:

Strong ability to write clear, concise and compelling content.A motivated, enthusiastic individual with excellent verbal communication skillsAdvanced capabilities in the following software packages: Word, Excel and PowerPointCompetent in the use of SalesForce.comAbility to work effectively and efficiently in occasionally pressurised situationsAssertive individual able to influence without direct line management responsibilityHigh degree of commercial acumen required to support the strategy of a dealHighly organised individual able to organise others in the virtual team to ensure inputs are received in a timely fashion and to the required qualityAbility to plan and adapt plans as required to ensure desired outcomesExceptional attention to detail to ensure bids submitted are of the highest qualityAbility to assimilate competitor informationFlexible and able to work to aggressive deadlines occasionally outside of core office hoursAbility to travel to occasional customer meetings and other Elavon office locations throughout EuropePrior knowledge of the payments industry and wider financial sector would be advantageous

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.