The North American Enterprise Account Management team at Cash App is responsible for driving post-sales revenue to our commerce and payments product suite including buy now pay later with Afterpay and pay now with Cash App Pay. We partner with enterprise merchants to unlock access to the largest and most engaged network of next generation consumers and drive bottom line results. 

We are looking for a high-energy, dynamic and strategic Enterprise Account Manager to build and execute the strategy behind Block’s post-sales revenue stewardship and expansion for some of our largest merchants. The core purpose of the Enterprise group is to retain and grow the Enterprise portfolio, which will meaningfully impact Block’s business by increasing gross profit/revenue, delivering new customers, and signaling the Afterpay & Cash App brand strength to the market.

As an Enterprise Account Manager, you will be on the front lines of a fast-growing payments business - partnering with business owners and leading executives of Fortune 500 companies. You will be responsible for managing a book of business spanning verticals and geographies. Beyond being responsible for revenue outcomes across your portfolio, you will also be tasked with deepening partner relationships and ensuring long-term mutual success and retention of our merchant partnerships. 

A successful candidate thrives in a challenging, fast-paced environment, has a passion for nurturing and expanding client relationships, and exhibits a strong sense of ownership to drive results for Cash App and Afterpay. This role requires a strategic problem solver who is an effective influencer with a high degree of business acumen. The ideal candidate has demonstrated excellence in account management or sales at the enterprise level and proven abilities in data-driven decision making and leading cross-functional teams to manage product and commercial initiatives.

You Will:

Be the Voice of Cash App and Afterpay: Represent Block to top-tier Enterprise Merchants as a thought-leader in the payments landscape and demonstrate Block’s value as a growth driver for our commerce partners 

Quarterback Deals: Be responsible for complex negotiations (expansions & renewals) and execution for the Block organization through methodical deal management based on milestone tracking, KPIs, and partner alignment on opportunities of mutual interest

Craft Account Strategy: Develop cohesive, well-researched and data-driven account plans for your entire book of business that maximize growth for Block and the partner. Deliver powerful narratives that educate existing partners of Cash App & Afterpay’s value proposition. Effectively communicate with senior decision makers at the largest brands in the world. Negotiate hard yet pragmatically, using data and principles to inform your strategy.  

Be a Team Player: Partner closely with cross-functional teams to drive deals forward, including Sales, Marketing, Finance, Product, Risk, Legal, Operations, Customer Service; and with external partners’ cross-functional teams

Build Cash App & Afterpay’s Network: Develop and grow Block’s relationships with leading brands, including their senior executives. Represent Block at industry events, trade shows and networking functions.

Be the Voice of the Merchant: Represent market feedback and sentiment internally, advocating for your clients while balancing against the needs and constraints of our business, by aggregating and delivering key insights across the organization in a structured, consistent, and proactive manner.