Enrollment Management Coordinator, UGA Wayne State University is searching for an experiencedEnrollment Management Coordinator, UGAat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society. Essential functions (job duties): Coordinate Wayne State University campus visit experiences, including scheduling group and individual tours, and provide direct supervision, training, and support to a team of campus tour guides.40% Serve as a point of contact for defined market segments by providing excellent customer service through clear written and verbal communications. Assist students, parents, and others in the community by providing instructions and information, clarifying outstanding requirements, and assisting students with building relationships with other campus personnel. Monitor and manage a case management system to ensure timely and accurate tracking of student interactions, inquiries, and follow-ups, facilitating efficient resolution of issues and maintaining comprehensive records to support enrollment goals.20% Develop and maintain a thorough understanding of university resources as well as effective working relationships with staff in the Enrollment Management units. Model best practices in recruiting, yielding, enrolling, and retaining students.10% Enter and manage data using various technical resources including the university's customer relationship management (CRM) software. Create reports and databases to document performance and provide statistical analysis of outcomes in comparison to divisional goals for increasing enrollment and retention as well as monitoring cost benefits and effectiveness of activities performed. Monitors expenditures such as apparel orders for new tour guides as well as needed supplies.10% Develop and monitor reports to identify trends and behavioral drivers, develop growth strategies, forecast performance goals, and analyze results to inform outreach activities. Provide updates and report analysis to senior managers in the various Enrollment Services units.10% Collaborate with other Enrollment Management units to coordinate the implementation and evaluation of communications, outreach, registration, and graduation activities. Adapt work to model best practices in recruiting, yielding, enrolling, and analyzing effectiveness and outcomes in assigned market segments. Coordinate outgoing calling campaigns with other enrollment management units.5% Perform other related duties as assigned.5% Unique duties: Qualifications: EDUCATION: Bachelor's degree. Bachelor’s degree from an accredited university. Master’s degree preferred. EXPERIENCE: Intermediate (3 to 4 years job-related experience) 3+ years of job-related experience in Higher Education, Student Affairs or Customer Service preferred. KNOWLEDGE, SKILLS, AND ABILITIES Communication Skills:Clear verbal and written abilities, with effective interpersonal and customer service skills. Comfortable in communicating with prospective students, parents, school administrators, and counselors in person and by telephone and email. Effective public speaker with informative and persuasive speaking skills. Excel in formulating clear and concise email messages. Demonstrated ability to create outreach messages that help achieve yield goals. Analytical Skills:Ability to compare, contrast and quality check work with a keen attention to detail. Strong analytical skills including critical thinking and problem-solving skills. Proficient with standard office tools (word processing, spreadsheets, presentation creation), research abilities to find relevant materials using online search tools, and database management systems. Organizational Skills:Able to effectively manage multiple priorities to accomplish required productivity goals. Capable of using CRM to maintain documentation of outreach activities and results. Teambuilding:Capable of identifying and collaborating with key university stakeholders, providing initial communication of relevant issues to team, then monitoring progress of further development. Demonstrated capability of working as an integral member of a goal-oriented, data-driven enrollment management team. Results Focus:Emphasize activities that lead to effective results focused on established goals in market segments to meet University enrollment and retention goals. Use data-driven decision-making model to assess effectiveness, analyze results, and shape future projects. Seek out additional opportunities for the outreach program and its partners that may deliver further results. Technology:Proficient in using technology to develop, implement, track, and analyze programs designed to maximize outreach efforts using student information systems (Banner, Datatel, or PeopleSoft), CRM functionality and other tools, as necessary. Demonstrated ability to aggregate and analyze data to evaluate outcomes towards set performance goals. Experience with database query and table design. Business Knowledge:Extensive working knowledge of up-to-date Admissions, Financial Aid, Student Accounts, and Records and Registration processes. Preferred qualifications: School/College/Division: Generic Division Primary department: H9242 Employment type: + Regular Employee + Job type: Full Time + Job category: Academic/Faculty Funding/salary information: + Compensation type: Annual Salary + Hourly rate: + Salary minimum: + Salary hire maximum: $72,894.00 Working conditions: - Normal office environment. - Some evening and weekend work is required. - Work schedule follows standard business hours with some flexibility required. - Position requires incumbent to work independently, without supervision, on nights and weekends. Job openings: + Number of openings: 1 + Reposted position: No + Reposted reason: None (New Requisition) + Prior posting/requisition number: Background check requirements: University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required. Equal employment opportunity statement: Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.