About Us Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.

RESPONSIBILITIES:

 

Delivering training (all types of training) for Different Criteria Provide Customer Cultural & Call Ethics training for newcomers Review the Knowledge updates Prepare printed and instructional materials to be used in training Prepare any learning materials needed Conduct effective induction sessions and coordinate training activities. Reviews the performance of trainees and coaches, monitors their results, and gives them direction for ongoing performance and result improvement Measure trainees' information retention rates by issuing assessment tests and quizzes on training materials Evaluate the delivered training efficiency (training results, surveys, role plays, …etc) Reporting training batch attendance, verification & performance Preparing and sending training data to the concerned departments Report the training efficiency Keep the company vision, mission, and values and follow all policies and procedures Participate in Calibration sessions with Operations and Quality

 

 

 QUALIFICATIONS and EXPERIENCE:

Excellent knowledge and command of English (C1 /C2 ) BPO experince  Knowledge of various training and teaching methods Ability to design develop, implement, and evaluate training plans Customer service experience is preferred Proficiency in MS Office Excellent presentation and analysis skills Coaching and Facilitation skills Excellent communication skills Leadership and motivation skills Good time-management skills