Job Description:

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. 

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller will survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel  to see our customer’s applications or watch our Culture video at https://www.youtube.com/watch?v=1IC97HOKN-Y. Check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional videos.

Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

As a member of the Engineering Services group, this role provides administration and support for all Static Engineering processes, tools and systems.  This role requires a diverse understanding of multiple processes, tools and systems used throughout the Static Engineering groups. This role requires a high level of collaboration with the various Engineering groups and the IT group.  You will represent the company in communications with external suppliers regarding service of the Engineering tools and systems.

Responsibilities:

Engineering Processes

Responsible for the creation, maintenance, and training plans for all Static Engineering processes in collaboration with the Engineering Services Manager.

Responsibilities include but are not limited to: SOP’s, work instructions, departmental best practices, ISO, Compliance, etc..

Document Control

Responsible for ensuring compliance with all Static Engineering document (PLM) practices.

Working with minimal guidance, understands and communicates industry best practices for the following document control areas: Product structure, Release Process, Change Process, and Change Request Process.

Works closely with New Product Development teams and the Engineering Services Manager to ensure accuracy, compliance, and timeliness during the documentation and product structure tasks during the design and release phases.

Working with the Engineering Services team develops and provides end user training.

Administration of Engineering Systems

Set-Up

Responsible for the creation of new workflows and forms within the current systems.

Responsibilities for setting up new users, roles, permissions, and automatic notifications.

Maintenance

Working with the Engineering Services team defines the scope of work for regular back-ups, routine maintenance, installation of updates, recovery from outages, restoring back-ups, and installation of upgrades.

Responsible for recovering from outages, restoring back-ups, and installation of upgrades

User Support

Back-up responsibilities for installation on end user PC’s.

Responsible for troubleshooting moderate complexity user issues within the tools.

Working with Engineering Services team defines the training for end users.

Responsible for providing end user training.

Implementation of New Engineering Systems

Working with a project team for complex tools or individually for simple tools participate in the following activities

Design and testing of new system

Development and delivery of end user training

Production roll out

Liaison with Information Services department as required.

Communication / Interpersonal Skills:

This role is required to have strong time management and organizational skills.

You must be able to communicate clearly in writing and work effectively within a team environment.

You must be able to give effective presentations to groups of peers and managers.

You must be able to project plan and track status.

You must have strong problem solving skills.

Technical Knowledge:

Requires knowledge of Engineering system(s) administration and support applications.

Requires knowledge of enterprise level database administration.

Requires knowledge of Engineering document control best practices.

Education / Experience:

Requires an Associate’s degree in a technical or scientific discipline or equivalent work experience.

Working Environment:

Normal office environment with limited Laboratory exposure.

Reporting Relationship:

Reports to Engineering Services Manager

Compensation Information:

This position has a starting salary range of $81,600 to $122,400 per year. Pay is determined by several factors, including a candidate’s experience, relevant skills, and qualifications