At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

This positions supports Hotel Property Leadership in maintaining the property assets to the highest level by providing direction and supervision to the staff, monitoring various aspects of the day to day operations, preparing reports related to department operations, assisting in staffing, training, evaluating performance.

Job Specific

Establishes daily work assignments, and directs flow of same to completionReviews all completed work orders, and inspects completed work as needed to ensure accuracy and qualityAssists all department heads in handling any unusual maintenance related guest complaintsEnsures completion to standard of all required preventive maintenance operations and spot checks dailyAssists engineers in diagnosis of problems related to equipment malfunctionProvides supervision/support to all Engineering department staff on a daily basisEnsures maintenance shop adherence to cleanliness and safety standardsAttends all required hotel meetings to keep informed of activities/promotions and events; maintain communications with other departments within the hotelAssist property leadership in monitoring energy consumption, maintaining equipment and supply inventoriesAssists property leadership n communicating MaintenancePerforms periodic inspections of all property assets to ensure maintenance to standardAssists with coaching and recognition of departmental personnel according to Loews standardsFollows New Hire Training and ongoing Star Service Competency program in accordance with hotel policyMonitors schedules and hours of Engineering Department on a daily basisEstablishes and ensures adherence to all department and Loews Hotels guidelines, policies and proceduresMaintains open communications with all hotel departments to ensure smooth operations and guest satisfactionOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Progressive growth in hospitality or maintenance industryWorking knowledge of Electrical, Plumbing, HVAC, Refrigeration and Life Safety operating systemsKnowledge of OSHA regulations, equipment operation and maintenance, record-keeping and reporting systemsEffective supervisory, organizational and communication skillsKnowledge of computer based operating systemsPreferred knowledge of: HotSOS, transcendent, luthron, JCI and NiagraAbility to stand, stoop, bend repetitively, pull, push, climb ladders, work outside, extensive walking and lift up to 75 lbsUnderstanding of hospitality working hours to include morning, evening, overnight, weekends and holidays