Engineer II
The Engineer II role will work under general supervision and independently takes on tasks towards implementation, maintenance and/or enhancement of Comerica computer systems. This role will collaborate with various technology teams and vendors. This role will also address routine details involved with deploying, developing, operating and/or implementing new systems and or product.

Position Responsibilities:
System Engineering

Partner with clients and technical resources to create, design, implement and or maintain applications in the appropriate environment. Aid in the creation of estimate for System Design, Development, Testing and / or Implementation. Understand the Infrastructure (IaaS) and Platform as a Service (PaaS) models or other models. Aid in testing as defined in department standards. Assist with the Monitoring of system performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools. Work with supervision to provide system failure analysis and recovery recommendations. Support Business continuity planning and testing. Partner with peers to perform Hardware/software configuration. Partner with peers to serve as liaison with non-technical people, operations personnel, and/or field service personnel; interact directly with customers to negotiate solutions and implementation specifics. Partner with application developers to deploy and operate our systems. Support the automation and streamlining of operations and processes. Maintain tools for deployment, monitoring and operations. Troubleshoot and resolve issues in our dev, test and production environments.   Support Support team members for incident management problems and issues related to select applications. Support team members to determination and resolution of root cause behind reported problems and issues. Aid with the development and/or maintenance of system documentation. Aid with proactive maintenance toward select systems. Participates in the design, development, testing and implementation of enhancements required. Utilize all appropriate departmental guidelines and processes. Assist in the development and maintenance of appropriate application documentation.