**Description** United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. **Our Values** : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.  With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world. **Job overview and responsibilities** As part of the Contact Centers team, this individual closely work with application teams to build & maintain pipelines to ensure applications running smoothly. + Proficiency in working with AWS cloud platforms with hands-on experience in services like EC2, S3, SQS,SNS RDS, Lambda, and CloudFormation/terraform. + Plan for future capacity needs and ensure systems can scale to handle increased traffic or usage. + Develop and manage configuration scripts for Amazon hosted infrastructure + Work with the development team and management to ensure high availability + Experience with site monitoring and log monitoring tools, specifically Datadog/Dynatrace. Build reporting dashboards to assist visibility of cost and stability + Experience with Docker/Kubernetes + Understanding of systems, networks and troubleshooting techniques. + Experience in automated build pipeline Harness, and continuous integration. Source control, branching, & merging using git + Develop and implement disaster recovery plans to ensure business continuity. + Continuously improve processes and practices to enhance system reliability and team efficiency + Demonstrate an innovative mentality by staying aware of new developments within the technology space and present solutions using new technologies to adapt to provide value to business + Work effectively with onshore and business teams + Ensure reliability, availability and performance of critical applications. + Provide support to teams for alarms and outages on an as-needed basis + Coordinates with DevOps, Problem Management, etc escalations to support monitoring. + Implement and maintain monitoring and alerting systems to track system health and performance. + Oversee incident response, root cause analysis, and post-mortem processes to prevent future incidents. + Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, speaks and writes clearly and understandably at the right level. **This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.** **Qualifications** **Required** + Must be legally authorized to work in India for any employer without sponsorship + Must be fluent in English (written and spoken) + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position + Min 2+ Years experience (TODO)