The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.
The AWS Security Assurance Service team, within GSS, is seeking a talented Engagement Manager to lead internal AWS, external partner, and customer teams and educate our customers on how our product-led, people-powered services helps operate their business securely on AWS while also demonstrating assurance that compliance objectives can be achieved. This is an exciting opportunity to contribute at the intersection of cloud, cyber security, and compliance. You will have the opportunity to work with multiple lines of business, and learn from (and contribute to) a variety of security and compliance use cases. This is a customer facing role where success is measured by helping customers and partners remove constraints and accelerate their journey to AWS.

Key job responsibilities
SOLUTIONS
- Actively looks for ways to improve process efficiencies and effectiveness.
- Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
- Ability to make decisions guided by policies, procedures and business plans with limited guidance.
- Ability to apply business and financial acumen to achieve measurable business results for customer success.
- Support and influence the sales lifecycle by engaging clients in defining next phases of cloud projects as appropriate to meet client needs.
- Participate in practice development by contributing to the development of practical solutions and methodologies, and the development of knowledge sharing artifacts.

COMMUNICATION
- Outstanding written, verbal communication, and presentation skills with team members and audiences of all levels.
- Ability to build relationships with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.
- Plans and oversees the preparation and distribution of project communications.
- Understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
- Foster an inclusive and diverse work environment.

TEAMING
- Proven success in working with teams and executive leadership in a complex customer environment.
- Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
- Proven experience working in a matrix environment, managing multiple stakeholders.
- Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports.
As a member of the AWS Security Assurance Services team, you are joining a team that invests in your success by providing comprehensive learning and mentorship programs

This is a customer-facing role. You may be required to travel to customer locations to deliver professional services when needed when travel resumes. We offer a flexible work environment to help you balance your work and personal life, while still remaining customer obsessed.

About the team
AWS Security Assurance Services LLC, a PCI-QSAC (Payment Card Industry-Qualified Security Assessor company) and HITRUST External Assessor Firm, is a team of industry certified assessors, helping our customers achieve, maintain, and automate compliance in the cloud by tying together applicable audit standards to AWS service specific features and functionality.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.