Engagement Lead

 

Reports To: Engagement Manager

Position Summary

The Engagement Lead must demonstrate excellent knowledge and experience in global outsourcing (BPO, technology, services) implementation/transition methodologies to understand client needs, set expectations and introduce the client to the ADP Celergo methodology. Requires strong communication and cross-cultural skills to collaborate with the team members internationally.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.

Organize and lead meetings with key stakeholders as needed to present implementation methodology, discuss project scope and gather and set client expectations. Develop roll out plans, milestones and timelines to baseline tasks required for projects. Responsible for providing status reporting and providing responsive feedback to management and senior leadership. Explain payroll (compensation, benefits etc) and its financial implications to clients. Clearly explain country specific payroll information and requirements to clients. Train clients through online demonstrations using our payroll technology. Serve as a single point of contact for client inquiries during the project preparation phase. Assist with internal projects such as preparing proposals, customer presentations, and marketing efforts. Provide perspective, input, and support to marketing & acquisition operations, and invoicing departments on customer-related issues. Review Excel documents and verify figures using basic accounting knowledge. Interact and communicate with international partners to clarify country specific items. Relay pertinent payroll information to our global partners in a timely manner. Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, to optimize quality of service, business growth, and customer satisfaction. Excellent verbal and written communication skills as well as strong presentation and interpersonal skills. Ability to work under pressure while maintaining a professional demeanour. Ability to problem - solve and seek alternative solutions. Travel to client location when required.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education -- Bachelor's degree from a four-year college or university. Experience -- Three years+ in global implementation/service projects and/or service (at central or partner level)

Other Skills and Abilities Bilingual Language skills are preferred Project management certification a plus Experience in sales/pre-sales a plus Experience in payroll

 

 

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

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