This job description is a summary of essential job functions and requirements necessary for the satisfactory performance of this position. Reasonable accommodation may be made to enable those with disabilities to perform the essential job functions and requirements.

 General Summary

Perform a variety of customer service and sales support functions for a Southern States energy location. This multi-level role ranges from entry-level customer and salessupport to senior-level customer relations, office administration and coordination of high volume or large revenue orders. 

Essential Job Functions

Assist management and staff, vendors, suppliers, customers, sales team and other business partners with inquiries regarding daily operations. Provide timely information requiring knowledge of SSC policies, orders, operations and current initiatives. Communicate in a courteous and professional manner. Answer primary business phone and email account. Provide information regarding order status, product availability, services and current initiatives. Contact customers via telephone to assist with issues and questions about products and services. Maintain web pages for location (microsites) and assist customers with their on-line portal.  Receive and process sales inquiries, follow-up and outreach for a variety of products and related services. Accurately enter sales and customer information into the system and communicate details according to location/company procedures. Schedule site visit appointments for new and existing customers.  Effectively perform various office support functions and according to established procedures. Support new account setup and payment process. Generate and distribute invoices in a timely manner.  Prepare reports, spreadsheets, general correspondence and other material. Draft timely responses to all inquiries. Proofread all materials for accuracy, spelling, grammar and layout. Ensure accuracy and clarity of final copy.  Maintain databases and master files from internal and external sources. Organize and accurately maintain large volumes of information including customer and sales data. Regularly communicate with central office and other counterparts to ensure data integrity. Maintain confidential information relating to sales documents, transactions and credit records. Comply with all policies and regulations regarding records storage.  Proactively identify opportunities to assist customers and facilitate efficient service. Resolve customer pricing and merchandise inquiries, ensure merchandise is accessible to customers and offer assistance as needed.  Organize various events including trade shows and trade partnermeetings. Coordinate event scheduling, invitations, reservations, print materials and other event components.  Consistently demonstrate teamwork by supporting customers and coworkers. May provide assistance with a variety of functions to support the team, including but not limited to: sales support, scheduling and dispatching, warehouse inventory, customer vehicle loading and/or housekeeping.  Work safely as to not cause harm to yourself, co-workers, equipment, or inventory. Comply with OSHA Regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies.  Perform all other job functions as assigned.