**Job Title: Energy Efficiency Specialist II** **Location: Indianapolis, IN 46204** **Duration:     36 Months Contract** **Note: Primary location in Indianapolis, IN. Secondary locations can be Terre Haute, IN or Bloomington, IN.** **Position Summary** + This position is responsible for non-supervisory leadership in in one or more aspects of the management & operation of Client Energy products, programs, and services. This position accurately manages performance indicators, owns and coordinates program activities, presents information and completes assigned tasks supporting successful business operations. **Responsibilities - Financial Management & Goal Attainment** + Deliver on expected P&L, financial growth targets, customer satisfaction scores Develop, communicate, and execute long-term I annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction. + Review monthly financials for accuracy & analyse significance of results; provide P&L forecasts Review, videoland process invoices, purchase orders, and purchase requisitions. + Direct developing of tracking systems to monitor program analytics, customer satisfaction and earnings growth goals. + Develop and provide draft accrual submissions Operational Management. + Provides support to and responds to requests from matrix-relationship program and/or products & services manager(s). + Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources. + Develop, manage, and maintain program documentation of performance and standard operating procedures. Analyse information to prepare a summary of fonds that led to implemented on and actionable improvements. + Understand and monitor issues impacting assigned offerings including items like financial challenges, regulatory constraints, code & standard modifications, technology, and environmental standards which impact offerings. + Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications. + Implement tools, software and processes as needed for customer relationship management, vendor information exchange, and other business operational needs. Considers and acts upon regulatory requirements, where applicable, for various areas of responsibility Marketing, Sales & Acquisition. **Analyse& understand market research results.** + Identify and implement promotional & sales strategies to expand offers accessibility to key target audiences. Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyse performance to lower cost per acquisition. + Capture, track, and ensure timely follow-up onleads generated by campaigns, events, communications, plans and assessments. + Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance. Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analysing results. **Business & Vendor Relationship Management** + Support development of vendor relationships through contributions to the creation of Statements of Work. + Assist in managing the vendor relationships like a business owner for items like adherence to contract terms, compliance & performance standards, quality, timeliness, tracking and reporting, invoicing, customer satisfaction and coordination with program stakeholders. + Conduct meetings and calls with vendor as needed to monitor performance, identify issues, and adjust to changing conditions. Manage and modify contractual obligations for the program. **Business innovation** + Develop product, program, and service enhancements to improve market effectiveness by participating in product development initiatives. **Required/Basic Qualifications** + In lieu of bachelor’s degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 7 year(s) related work experience.