Hire Resolve’s client is seeking a skilled and experienced Endpoint Technician to join their team. The ideal candidate will be responsible for providing technical support, troubleshooting, and maintenance for endpoint devices such as desktops, laptops, tablets, and smartphones. The Endpoint Technician will work closely with end-users to resolve technical issues, update software, and ensure the security and efficiency of all endpoint devices.
Key Responsibilities:
1. Provide technical support and troubleshooting for all endpoint devices.
2. Install, configure, and maintain hardware and software on endpoint devices.
3. Collaborate with end-users to resolve technical issues in a timely manner.
4. Perform routine maintenance tasks, such as software updates and security patches.
5. Monitor and manage endpoint security solutions to protect against threats and vulnerabilities.
6. Document and track all technical issues and resolutions in a ticketing system.
7. Assist with endpoint device procurement, deployment, and retirement processes.
8. Stay current on industry trends and best practices for endpoint device management.
Requirements:
1. Bachelor’s degree in Computer Science, Information Technology, or related field.
2. 2+ years of experience in endpoint device management and technical support.
3. Strong knowledge of Windows, Mac, and mobile operating systems.
4. Experience with endpoint security solutions, hardware troubleshooting, and software installations.
5. Excellent problem-solving and communication skills.
6. Ability to work independently and collaboratively with a team.
7. Certifications such as CompTIA A+ or Microsoft Certified Professional are a plus.
This is an exciting opportunity for a skilled Endpoint Technician to join a dynamic team and make a significant impact on our organization. If you meet the qualifications and are passionate about supporting endpoint devices, we encourage you to apply.
Benefits:
Highly competitive salary for this role based on experience. You can also visit the Hire Resolve website: hireresolve.co.za or email us: itcareers@hireresolve.za.com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
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