Endpoint Operations Tech I Endpoint Operations Tech I  Apply!  Apply! Position Details Department: CORP | Info Technology Infrastructure Location: Phoenix Shift: Mon-Fri, Days, 8am-5pm Category: Information Technology Posting #: 908426 Employee Type: Full-Time Position Summary

The Endpoint Operations Technician 1 is responsible for providing timely and basic customer support to IT related issues with hardware, software, and other accessories or devices owned by Phoenix Children’s Hospital or contracted vendors. This individual displays a level of Information Technology knowledge and troubleshooting skills necessary to provide outstanding customer support. This individual will also be responsible for identifying problems as they occur and work with colleagues and other teams within the department to implement resolutions. This individual is expected to maintain documentation in regards to incident management and knowledge management.

Position Duties Provides IT customer support
1. Works incident queue based on incident priority and escalations to meet internal service level agreements
2. Contacts the customer to address needs and expectations through effective communication and collaboration with respect and professionalism
3. Regularly communicates and documents status updates on incidents and projects
4. Occasionally operates a company vehicle or personal vehicle to transport IT materials and provide support at off-site or satellite locations
5. Assists with Help Desk functions in a relief/high volume capacity as needed Performs endpoint support
1. Works independently and shows initiative in resolving simple support issues and requests; escalates complex issues to more senior members of the team to ensure timely resolution
2. Works with colleagues and IT Department teams to troubleshoot and resolve endpoint issues
3. Performs routine testing of new hardware and software deployments prior to adoption in production environment
4. Performs quality assurance checks on all hardware and software prior to deployment
5. Completes tasks and assignments for Enterprise and IT related projects as well as participation in project meetings
6. Maintains a neat and organized workspace to prevent loss of assets and insure safety in the workplace
7. Stays current with trends in Information Technology, personal computing, and health care technology solutions Participates in maintaining documentation in a Knowledge Base
1. Responsible for creating and updating documentation for training, process improvements, and knowledge base articles.
2. Works in coordination with teammates and leadership to identify areas that require training and documentation
3. Participates in scheduled training, and shows initiative in expanding knowledge of processes and newly implemented solutions
4. Actively maintains knowledge of processes and procedures related to job duties IT supplies and asset life cycle mnagement
1. Identifies when supplies and assets begin to run low and escalates appropriately
2. Replaces aging assets that need to be rotated out of the environment
3. Documents when assets are introduced into the environment and when assets are retired from the environment
4. Leverages warranty coverage and/or repairs assets to repurpose back into inventory Performs miscellaneous job related duties as requested.
Phoenix Children's Mission, Vision, & Values Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

Offering the most comprehensive care across ages, communities and specialties Investing in innovative research, including emerging treatments, tools and technologies Advancing education and training to shape the next generation of clinical leaders Advocating for the health and well-being of children and families Values We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable Apply for this position? First Name * Last Name * Phone * Email Address *

Good News! Your email account already has already been registered. Provide your password for quicker access.

Password * You must login to continue!
Forgot your password? - You may click here to reset it. Login Resume Upload *

Note, ONLY 1 attachment will be visible to system per applicant for all applications per active profile. When you upload your resume, our system will attempt to update your profile here, which may overwrite previously completed fields. The attached file is accepted as the resume. It is also allowable to combine both the resume (positioned first in the file) followed by a cover letter into the one file attachment.
Please upload a PDF or DOCX version of your resume. Resumes created in Mac Pages should be exported as PDF before uploading

or drag your file to this box Are you a current or former employee? * No Current Employee Former Employee PCH Network ID: PCH Password: Validate SSN: - - DOB: Validate × Desired pay? How did you hear about this position? College/University Event Direct Mail Employee Referral Internal Transfer Job Board Job Fair Journal Newspaper Open House Professional Association Radio Retained to Agency PCH Website Social Media (FB, Twitter, LinkedIn) Other Who referred you * Which department do they work in? Do you know their phone number/email? Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed. Education Do you meet this requirement? 1. Associate’s degree in Information Technology, Computer Information Systems, or related discipline OR a combination of education and experience equal to two years or more
Required Yes No Experience Do you meet this requirement? 1. Minimum of 2 years in an IT Support function, preferably a desktop support role
Required Yes No 2. Experience using an IT ticketing solution (Symantec, Cherwell, ServiceNow, ZenDesk, Jira, etc.)
Required Yes No 3. Familiarity with a minimum of 4 of the following technologies: Microsoft Windows 7/10, Apple OSX 10.x, Microsoft Office, Network Troubleshooting, Active Directory, Powershell, Application Troubleshooting, Windows Registry
Required Yes No 4. Hardware repair experience
Preferred Yes No 5. Healthcare experience
Preferred Yes No 6. Call center experience
Preferred Yes No Certifications / Licenses / Registries Do you meet this requirement? 1. Obtain and maintain CompTIA A+ or an equivalent industry recognized certificate within 60 Days of employment start date
Required Yes No 2. Current and valid State of AZ Class D Driver’s License
Required Yes No Special Skills Do you meet this requirement? 1. Understanding network protocol (LAN, WAN, Wireless)
Required Yes No 2. Able to work hospital hours (may include nights and/or weekends as needed)
Required Yes No 3. Able to operate tools, components and peripheral accessories
Required Yes No Physical Requirements & Occupational Exposure/Risk Potential 1. Physical Requirement - Climbing - Occasionally 2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly 4. Physical Requirement - Hearing - Frequently 5. Physical Requirement - Pushing/pulling - Occasionally 6. Physical Requirement - Reaching - Frequently 7. Physical Requirement - Sitting - Frequently 8. Physical Requirement - Standing - Frequently 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally 10. Physical Requirement - Talking - Constantly 11. Physical Requirement - Tasting/smelling - Occasionally 12. Physical Requirement - Walking - Constantly 13. Physical Requirement - Near Vision - Constantly 14. Physical Requirement - Far Vision - Occasionally 15. Physical Requirement - Color Discrimination - Occasionally 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly 17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally 18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally 19. Occupational Exposure/Risk Potential - Inside office environment - Applicable 20. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable 21. Occupational Exposure/Risk Potential - Extreme temperatures - Applicable 22. Occupational Exposure/Risk Potential - Confined areas - Applicable 23. Occupational Exposure/Risk Potential - High places - Applicable 24. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable 25. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable 26. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable 27. Occupational Exposure/Risk Potential - Radiation exposure - Applicable I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply I Agree Next