Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experienceInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Collaborates with all members of the interprofessional care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Communication to promote both work efforts and problem resolution is clear and professional.Contributes to a positive work environment with the interprofessional care team to achieve optimal department results. Participates in teamwork by responding positively to requests for assistance. Collaborates to foster healthy relationships in the work environment. Makes contributions to the work effort as a whole.
SERVICE ESSENTIAL FUNCTIONS
Prepares room, equipment and supplies to accommodate planned procedures.Supports the physician with diagnostic or therapeutic endoscopy procedures, pertinent observations, and anticipates the next steps and possible complications of those procedures.Maintains an orderly work environment that facilitates access to supplies, manuals and other resource information by restocking and cleaning rooms. Independently performs assigned cleaning tasks and documents on checklists.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Utilizes proper use, handling, cleaning, and high-level disinfecting techniques of endoscopes, equipment and accessories. Assists in cleaning room for turnover as needed.Prepares for the procedure by organizing the work flow, problem-solving, and managing multiple ongoing priorities with minimal supervision.Promotes quality patient care by handling specimens appropriately and entering patient data accurately.Supports and upholds established hospital and department policies, procedures, and standards. Reports observed variances in practices to department management.Contributes towards meeting quality and safety targets on the unit-based scorecard, through peer-to-peer accountability, reporting near misses, and collaborating with the interprofessional team.
FINANCE ESSENTIAL FUNCTIONS
Uses resources efficiently; does not waste supplies. Assists team members in maintaining inventories. Monitors supplies to maintain par level.Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time between heavy workloads efficiently and helps other team members.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSIdentifies and assumes responsibility of own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Seeks opportunities to expand learning beyond novice competencies with a focus on continual development.Participates in department projects and shared governance activities.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
One (1) year of patient care experience in a healthcare settingPrevious endoscopy or direct patient care experience preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
BLS - Basic Life Support (AHA) KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesPossesses basic computer knowledge; operates multiple computer systems to include electronic health record and Microsoft Office software to maintain patient and exam documentExhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workersOrganizational and problem solving skills as evidenced by capacity to prioritize multiple tasks and role componentsDemonstrates time management skillsAbility to progress towards independence and exercise judgment in interactions with physicians, interprofessional care team and patients and their familiesDemonstrates progressive knowledge and appropriate use of procedure databases such as electronic health record, serving as a resource to physicians, patients, visitors and staff as appropriate
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform YesScrubs YesBusiness professional NoOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.
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