Building Location:Peerless Building

Department:47480 Desktop Support

Job Description:Performs a variety of technical support duties to ensure proper and timely installation of new or relocated hardware, software, applications, and communications and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities include: Serving as either primary contact point for computer users questions/problems or investigating assigned requests for services or repairs; researching and developing solutions to technology requests; moving existing and installing new/upgraded end user equipment and applications; proactively assisting users in effectively utilizing technology including suggesting specific training; participating in the execution of major moves/new facility installation projects as requested; performing related administrative tasks; and maintaining up-to-date job knowledge. Position requires high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others.

Education Qualifications:

No educational requirement.

Licensure/Certification Qualifications:

Possession of a valid motor vehicle operator's license as verified through appropriate licensing agency.

FTE:1

Possible Remote/Hybrid Option:

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:8:00 AM

Shift End Time:4:30 PM

Weekends:

Holidays:No

Call Obligation:Yes

Union:

Union Posting Deadline:

Compensation Range:

$19.55 - $29.32

Employee Benefits at Essentia Health*:

Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.