ABOUT US

We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter. Listening to our community and respond to what they care about. We’re restless — it’s what fuels our fire and sparks our big ideas. We’re optimistic — having an open mind means anything is possible. We’re better together — join our world and let’s do good things together.

ABOUT THE ROLE

We have an opportunity for an experienced IT professional to join our Group as an IT Specialist - End User Devices. You will be responsible for second-level support of the devices our support DC and store teams use to deliver for our customers in line with our global standards and processes. Utilising your knowledge, you will provide quick resolutions to incidents while being tenacious in identifying recurring issues, root causes, and solving problems for good. You will use your people-first mindset to ensure our customers experience seamless and personalised IT service. You will also assist in ensuring our fleet of devices is stable, standard, secure, and updated as required. If you are an analytical thinker with great attention to detail and a passion for supporting our people, then apply now.

SKILLS AND EXPERIENCE

•    Relevant degree/qualification in Information Technology
•    Experience supporting a wide range of technologies, including PC’s, Mac’s, iPhones, Android and POS
•    Great customer Service and interpersonal skills are essential
•    Understanding of ITIL, incident, problem, and asset management. 
•    Passion for understanding the root cause of issues, and  delivering with a fix-for-good mindset

OUR CULTURE

To describe COTTON:ON in six words is easy; optimistic, passionate, real, energetic, collaborative and, most importantly, ethical.  
Our team members are a passionate group of people, committed to making a real difference in people’s lives through our philanthropic arm, the Cotton On Foundation.  It is our shared belief that we can make a difference to lives of everyone we touch, from our backyard to the world.

BENEFITS

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide: