Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The role is part of the Global Mobility Team in Manila which is responsible for delivering first-rate support and administrative services to AECOM employees identified for international assignments. The role involves working on administrative tasks focused on vendor management, assignment management, tax, and immigration, in compliance with service level agreements, policies, governance, and performance targets.

Works independently to manage assigned administrative tasks relating to Global MobilityCoordinate with relevant internal teams to ensure accurate processing of all assigned administrative tasks (e.g. assignment letters) Maintain accurate and timely resolution of all queries and efficient handling of all cases; ensuring cases are only transferred where appropriate and within specified guidelines.Escalate issues when necessary and provide input into the completion of incident reports to enable effective issue investigation and continuous improvement.Develop and maintain excellent relationships with customers and stakeholders, ensure communication is effective and informative.Responsible for ensuring confidentiality is always maintained.Ensure adherence to audit and regulatory requirements both internal and external (i.e. GDPR, AECOM Privacy Policy and SOX) for compliance and risk mitigationResponsible for accurate and timely documents management, and systems data and records maintenance on assigned transactions.Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.Contribute and participate on continuous improvement projects as required.

 

Qualifications

Minimum Requirements:

Bachelor's degree preferred.2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO IndustryIntermediate proficiency in MS Office toolsBasic knowledge and understanding of global mobility processes and procedures.Experience working with HR Systems preferably in Oracle, Workday, AssignmentPro.

Attributes:

Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)

Additional Information

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.