The UK Employee Experience and Relations (EXR) team at Amazon is seeking an Employee Relations Manager to support Operations in UK and Ireland.This position requires an individual who has significant employee relations / labour relations experience, deep subject matter knowledge, and strong emotional intelligence. As an Employee Relations Manager, you'll play a vital role in fostering positive employee relations and labour relations across the region. You'll collaborate with stakeholders, analyze data, and develop strategies to enhance employee engagement and foster positive relations with third party partners. Your technical skills, combined with strong communication and interpersonal skills enables you to work successfully on a broad spectrum of issues and initiatives across Amazon’s wide geographic and cultural scope. The central objective of Amazon’s Employee Experience and Relations team is to ensure our organization’s treatment of people is fair, respectful, and consistent with our core business values. To support our mission to become Earth’s best employer, your responsibilities fall into proactive and reactive categories. You will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts. You also will work as a project manager on proactive initiatives that improve employee relations and engagement. On a reactive basis, you will work on time-critical and sensitive employee relations and labour relations issues. You will also lead crisis-oriented responses, including de-escalating and resolving workplace issues and managing escalations from senior business leadership, HR, and/or legal stakeholders.
You will also work proactively to:
• Partner with business leaders and HR teams to create and sustain positive LR/ER programs and best practices
• Work directly with Amazon employees at all levels to identify, address and resolve concerns through mechanisms like listening sessions, focus groups, conflict resolution, and one-on-one coaching
• Design and deliver positive employee relations trainings and communications
• Conduct, analyze, and action plan from multiple levels of employee feedback and other data to drive and sustain positive employee relations
• Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations
• The position can be based in a UK office location and is a full-time position that could require significant travel up to 50% of the time over the course of the year.