Welcome page Returning Candidate? Log back in! Employee Benefits Counselor (Customer Service Representative) Job ID 2024-16365 # of Openings 1 Category Employee Benefits Service Office Location 10 N Park Dr Location : Location US-MD-Hunt Valley Overview

AssuredPartners in Hunt Valley, MD is hiring for a Customer Service Representative working with the Employee Benefits insurance industry. Do you have experience working in a high-volume customer service environment? Do you enjoy working with clients and gaining the satisfaction of helping others? If you are who we seek, then apply now!

 

Spanish Peaking Preferred

 

Summary:

This position is responsible for day-to-day customer service and enrollment of designated client accounts. 

 

The Ideal Candidate:

An excellent problem solver, you thrive on making customers happy and coming up with great solutionsYou have a strong sense of teamwork, and you are highly dependableYou are communicative and able to be effective via written and oral communication

 

If this sounds like you, we invite you to keep reading and apply!

What You'll Do Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)Answer and file various email questions of participants and HR contacts through multiple email boxesKey client employee enrollment data into internet-based computer system using established office proceduresHandle diverse customer service situations between employees, employers and insurance carrier vendors in a professional mannerProcess client employee changes and terminations following established office proceduresTrack open carrier or client employee issues and report on progress toward completion.Assist client contacts with general insurance rules and complianceReview benefit communication material for accuracy and completeness.Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.Maintain composure and effectiveness under pressure in a deadline driven environment.Perform other duties as assigned. What You'll Need Call Center experience requiredHigh-volume work experience preferredOutstanding oral and written communication skills and attention to detailStrong Phone skills.Strong PC skills with the aptitude to learn new systemsKnowledge of health, life, disability, FSA and HRA plans preferred Grow, with us

Joining AssuredPartners offers you the opportunity to excel at one of the fastest growing independent companies in the industry. You will experience collaboration with a team that places value in our collective vision and culture of community, respect, and trust. While being encouraged to promote innovative ideas, you will be provided the support to make those ideas a reality. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan & floating holidays, uncapped career growth, and the best people in the industry.  You can learn more about our career paths and support for DEI initiatives here: https://www.assuredpartners.com/Careers.

 

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!