Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview About the Role As an Eligibility Entitlement Specialist, you will join the leadership group within GB’s Eligibility Branch. This role supports the eligibility function by providing senior technical advice and support to Eligibility Officers relating to complex Eligibility decisions. You will also engage with various parties, both internally and externally to ensure that all factors are being taken into consideration relating to making sustainable eligibility decisions and you will use your expertise to provide coaching and mentoring to more junior team members within the Eligibility space to increase their capability with a view to promote growth and learning within eligibility overall. This is an interesting role where you will be able to put your problem solving, investigative and technical skills to use each and every day – no two claims are the same! You will be joining a team dedicated to continuous improvement and providing opportunities to its people – it is an exciting time to join the Eligibility team at GB! This position will be a full time and permanent position, which offers fantastic flexible working opportunities. How you'll make an impact Your responsibilities will include: Providing a cost effective, professional and customer focused workers compensation claims management service for all WorkSafe clients by supporting the Eligibility team members to make sustainable and fair decisions relating to the lodgment of Workers Compensation claims Determining liability for claims of a complex nature within the designated 28-day claims determination timeframe Acting as a technical reference point for other team members, such as Eligibility Officers, by providing technical advice and mentoring with a view to increase capability and reach the right outcome for Injured Workers and Employers as well as the Work Cover scheme in Victoria Collaborating with other claims departments such as our Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on input and advice by our broader teams of claims experts About you We’re looking for a Workers Compensation expert who also has: A high level of workers compensation claims management of technical expertise, or strong knowledge relating to determining Eligibility for Workers Compensation claims is essential (however all areas of Workers Compensation experience will be considered) Strong client and customer engagement and relationship building expertise Knowledge of general business and administrative practices Excellent knowledge and application of the Accident Compensation Act High level of analytical skills, attention to detail, and critical thinking Coaching and mentoring skills and experience A motivated disposition, with a passion for delivering quality outcomes for your customers What we can offer you: Attractive remuneration packaging & flexible work arrangements; Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities; Paid Parental Leave scheme; A unique and exciting career – as our Company grows, so do the opportunities for our people; Opportunities for ongoing education and development; Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members. To apply If this sounds like your new career– we want to connect! Click on Apply now! To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.