Company Description

Grosvenor Casino, Plymouth PL1 2SW

Grosvenor is on an exciting journey of growth. It’s a great time to join us.... More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.

Why just work... when you can work, win & grow with us

Job Description

As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will; 

Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needsLive our values of Service, Teamwork, Ambition, Responsibility and SolutionsWork with your colleagues to provide efficient and dynamic service across leisure, food and beverageEnsure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling

Additional Information

The role holder will be accountable for:

Ensuring all customers & particularly electronic gaming customers receive excellent customer service, helping to facilitate their play, thus ensuring profitable admissions, supported by pre-approved promotionsMaximising revenue from all electronic gaming product by demonstrating the Grosvenor valuesFollowing Grosvenor’s Brand Standards policyTo be able to carry out basic repairs & resolve day-to-day operating issues which may adversely impact the customer experienceAdhere to the compliance & security aspects of electronic gamingWorking closely with external service providers to ensure an efficient & prompt level of response, so as to minimise downtime