Amentum is seeking a Help Desk Technician to support the DC3 Cyber Training Academy students and staff on the help desk team. We are a leader in providing innovative learning and technology solutions to support the DC3 Cyber Training Academy and their students.
Successful candidate should have a strong background in Blackboard Ultra and course development, bring technical expertise, possess excellent customer service skills, and a deep understanding of eLearning.
Responsibilities\:
Provide PMO office support as required Provide stakeholder communication and reporting, including creating dashboards and status updates to convey progress effectively Familiarity with contract management, compliance standards, and organizational processes is crucial to ensure alignment with governance requirements Strong leadership, organizational, and problem-solving skills are vital for coordinating cross-functional teams, managing competing priorities, and driving successful project outcomes*
Amentum is seeking a Help Desk Technician to support the DC3 Cyber Training Academy students and staff on the help desk team. We are a leader in providing innovative learning and technology solutions to support the DC3 Cyber Training Academy and their students.
Successful candidate should have a strong background in Blackboard Ultra and course development, bring technical expertise, possess excellent customer service skills, and a deep understanding of eLearning.
Responsibilities\:
Provide PMO office support as required Provide stakeholder communication and reporting, including creating dashboards and status updates to convey progress effectively Familiarity with contract management, compliance standards, and organizational processes is crucial to ensure alignment with governance requirements Strong leadership, organizational, and problem-solving skills are vital for coordinating cross-functional teams, managing competing priorities, and driving successful project outcomes* Associate’s or Bachelor’s degree in IT, education, technology, or a related field (or equivalent experience Proven experience with Blackboard Ultra and other LMS platforms Strong understanding of project management principles, methodologies (e.g., Agile, Waterfall, or hybrid), and tools such as Microsoft Project, Jira, or Smartsheet Proficiency in budget management, resource allocation, and performance tracking to ensure projects remain on schedule and within scope Familiarity with course development and instructional design principles Strong troubleshooting and problem-solving skills, particularly in eLearning environments Exceptional communication and interpersonal skills, with a focus on delivering excellent customer service Proficiency in Microsoft Office Suite, basic HTML, and multimedia content tools Ability to work independently and as part of a team in a fast-paced environment
#javelin
Pay Transparency Verbiage
Amentum’s health and welfare benefits are designed to invest in you and in the things you care about. Your health. Your well-being. Your security. Your future. Eligible employees and their dependents may elect medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, and, if eligible, a deferred compensation plan and Executive Deferral Plan. Employees will also receive 17 days of vacation per year, seven paid holidays, plus floating holidays and caregiver leave. Hired applicants will be able to purchase company stock and have the opportunity to receive a performance discretionary bonus.
The base salary range for this position is $115000 to $120000. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
* Associate’s or Bachelor’s degree in IT, education, technology, or a related field (or equivalent experience Proven experience with Blackboard Ultra and other LMS platforms Strong understanding of project management principles, methodologies (e.g., Agile, Waterfall, or hybrid), and tools such as Microsoft Project, Jira, or Smartsheet Proficiency in budget management, resource allocation, and performance tracking to ensure projects remain on schedule and within scope Familiarity with course development and instructional design principles Strong troubleshooting and problem-solving skills, particularly in eLearning environments Exceptional communication and interpersonal skills, with a focus on delivering excellent customer service Proficiency in Microsoft Office Suite, basic HTML, and multimedia content tools Ability to work independently and as part of a team in a fast-paced environment
#javelin
Pay Transparency Verbiage
Amentum’s health and welfare benefits are designed to invest in you and in the things you care about. Your health. Your well-being. Your security. Your future. Eligible employees and their dependents may elect medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, and, if eligible, a deferred compensation plan and Executive Deferral Plan. Employees will also receive 17 days of vacation per year, seven paid holidays, plus floating holidays and caregiver leave. Hired applicants will be able to purchase company stock and have the opportunity to receive a performance discretionary bonus.
The base salary range for this position is $115000 to $120000. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
*Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.