EL Sales Support Specialist - Sales ProcAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Continuous Improvement Manager

Your role and responsibilities

In this role, you will have the opportunity to implement and operationalize the Marketing and Sales processes, sales support infrastructure, market intelligence and sales training in the dedicated area of responsibility. Applying operational excellence methodologies and providing solutions and services in the Lead Business multi-countries or local LSOs. Operate Master Data lifecycle: Master Data creation, update and archive/deletion processes by following the standards and quality requirements of the domain. Provide support for Master Data management processes.You will be mainly accountable for:Sales process and Salesforce Tools Support:1)\tSupports at the dedicated area a proper implementation and communication of the sales processes including Lead to opportunities to quotations conversion process2)\tProactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in using the Salesforce system based on a defined KPI3)\tResponsible for the sales tool deployment (e.g. SFDC, Apttus). Representative of LSO for sales tools related topics (e.g. upgrades, new tools) in the area. 4)\tResolve the issues and problems from the SFDC users in a 3-tier governance model to ensure the smooth business operation in EL China at defined KPI5)\tMonitors the compliance of the sales teams in the region with required standards for maintaining data in the sales tools. 6)\tActs as key player by suggesting improvements to the tools based on own evaluations to achieve simplification and to increase users’ acceptance. Customer master and contract collection: 7)\tTake lead to manage the customer master data creation, change, block, unblock timely and correctly to the defined KPI.8)\tEnsures that distributor and customer contracts/agreement and proposals are timely distributed, collected and filed into organizational databases and securely maintained. 9)\tTimely update and share the status of the customer renew, collection and checking status。10)\tReceive and reconcile the emails, request and questions from customers and internal teams including the sales, other supporting functions; make sure all of them are addressed11)\tAssume the other customer master and contract related support including the cBOL account application, BAD and Temporary credit limit application 12)\tProvide KPI analysis13)\tCreate News Letter on time and on quality

Qualifications for the role

Challenges:1)\tNeed to be able to collaborate with cross team functions to complete the tasks as normal2)\tNeed to face and corporate our customers to finish the processes needed for the contract renew and closure3)\tBe able to complete the contract collection and checking timely upon huge volume in 2-3 weeks timeKnowledge, Skills, Experience:1.\tBachelor's degree or above, major in trade, IT, data analysis, or management related major2.\tMinimum 5 years working experience on customer experience related jobs. Salesforce champion or support, customer master data management or customer support working experience is a plus3.\tSolid experience in electrification or automation industry4.\tPrimary salesforce knowledge and experience in both operational support and improvement (Leads to quotations )5.\tStrong collaboration skills and experience to work in an environment to delivery common target with virtual team. Team spirit, be able to collaborate with cross team functions and customers6.\tProficient with Microsoft power BI, be capable of leverage the power BI to manage the defined KPI and analysis. Be able to interpret and present upon the analysis7.\tStrong process improvement mindset and project management skill, 6 Sigma green-belt certification is a plus8.\tExcellent MS office include the excel, word and Power point9.\t Fluent communication and presentation skill by English and Chinese

More about us

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