About the company:

Ouro is dedicated to delivering financial empowerment to millions of Americans, leveraging a proprietary payments technology platform that fuels its fintech product innovations. From prepaid, credit and debit account solutions, to digital account and money movement services, Ouro has a broad suite of products and technologies that deliver exceptional experiences for its customers and business partners across co-branded, white label and banking-as-a service verticals. Since its founding in 1999, Ouro products have helped millions of consumers nationwide, and processed tens of billions of dollars.

Present day: Legendary Austin fintech Ouro has opened a new chapter in its role as market maker with the return of its visionary founders Roy and Bertrand Sosa. The combined company meshes Ouro’s customer and partner portfolios, payments platform and innovations with the international footprint and money movement capabilities of Rêv Worldwide, the company the Sosas founded after Ouro. The reunion creates a revitalized financial services innovator on a mission to reimagine financial services for consumers around the world and to redefine the industry once again.

Ouro fosters a high-performance culture and we are building a unified platform and product suite capable of bringing financial mobility and freedom to consumers around the world despite differences in language, currency, culture, and geography.

Key Responsibilities:

Provide in depth support to external banks, internal and external clients or customers, and any relevant partners, or stakeholders in regards to ACH Payment related inquiries and EFT issues.

Senior Analyst frequently serves an informal leadership role on the team and acts as the supervisor in the absence of the team’s management staff.

Delve into the minutiae of funds transfer processing, meticulously investigating and resolving exceptions and issues in money movement. They will ensure seamless financial flows for our valued customers.

Communicate with internal departments, external partners, and stakeholders resolve ACH related issues.

Provide, promote, and drive consistent, high-quality customer-focused service that exceeds established standards.

Contribute to a successful team where collaboration is the secret sauce. Their fingerprints grace every ACH success story and the successful execution of EFT and ACH money movement programs.

Senior Analysts will scrutinize and examine processes, identify bottlenecks, and propose enhancements to streamline procedures. They should look to never be complacent looking for ways to continuously recommend improvements that result in more efficient processes and procedures.

Comfortably work within a defined attendance and punctuality policy that is designed to help our customers.

Provide requested data, documentation and/or responses to internal and external Audits related to EFT and ACH Payment Operations.

Execute delegated responsibilities and any additional endeavors as the situation warrants.

Stay updated on ACH rules, regulations, and industry best practices. Provide education and training as needed to staff members on ACH processes, regulations, and best practices.

Embrace, Foster and Promote innovative thinking and forward mindset, incorporating new ideas into daily tasks and long-term initiatives.

Qualifications:

Familiarity with relevant software, databases, and tools used in ACH processing.

Strong customer-centric skills and experience with escalated-calls, payment issues, and delivering tough messages verbally and in writing.

Capacity to identify, research and resolve issues related to ACH payments and EFT transactions.

Skilled in working collaboratively with cross-functional teams.

Exceptional communication skills (verbal and written) to effectively interact and collaborate with internal teams, clients, and external partners.

Ability to meticulously review and validate transactional data for accuracy proficiently while maintaining a high level of execution and productivity.

Excellent organizational skills and the ability to function and drive results individually and within a team in a high-tech fast-paced environment.

Comfort with fluctuating volumes and accepting occasional schedule-changes at peak volumes.

Highly capable of navigating complex Payment related situations and making informed pivotal decisions that deliver positive impactful results.

Ability to identify and mitigate risks associated with Payment Related Money movement and EFT / ACH transactions.

In-depth knowledge of ACH processing, including rules, regulations, and transaction types.

Knowledge in using tools like Microsoft Excel or data analysis software to process and analyze ACH data.

Have the ability to work at a high level with minimal oversight and independent performance to help the company reach strategic and emerging goals.

3+ years experience in the electronic payments industry

Bachelor's Degree.

FedWire and Swift Experience a plus.

AAP or APRP Certification a plus

Additional Information:

This is a full-time position based in Austin, TX.