This position is responsible for assisting and supporting all FHP education programs and online Learning Management System (LMS). This position also provides excellent customer service, and informs, administers, and guides employees on education and LMS matters. Provides frontline technical and subject matter support to employees on education and LMS system questions or issues. This role is also the primary backup to the Quality Division Systems Analyst. Provides backup and coverage to other areas of Education as necessary.
About Fairbanks Memorial Hospital
Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
Responsibilities Provides information for staff and various committees guiding the design, implementation and maintenance of application and system specifications and processes. Participates in task forces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness and efficiency.Supports and maintains company education programs and systems. Informs and advises employees on education matters. Compiles and maintains education course records and documentation. May assist with special projects as needed.Creates application and end user documentation following applicable department, company and industry standards and policies. Works collaboratively to create and continuously update technical training materials and classes for various training needs (new user training, refresher training, upgrade training, Tips and Tricks, and frequent asked questions).Responsible for providing excellent customer service in delivering education, outreach and in-person assistance to employees and vendors in order to obtain and maintain education materials and documentation.Performs routine administrative tasks in support of the Education group. Inputs data into a computer processing system and reviews output for accuracy.Generates standard reports for Education or managing personnel. Maintains LMS systems for assigned projects. May alter query variables in order to generate more complex or ad-hoc reports.Identifies, investigates, tracks, and resolves minor project, system or application errors ensuring the solution is timely and of acceptable quality.Participates in the designs of end user training and curriculum for applications and systems. Participates in the initial rollout and ongoing training of the user community.Create and maintain required activity documentation and other materials to assure compliance with requirements of the State of Alaska, The Joint Commission, and other regulatory bodies.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
QualificationsMust possess level of knowledge typically obtained through the completion of a bachelors' degree in related field or equivalent combination of relevant education, technical, business and healthcare experience.
Must have at least 2 year of experience in a healthcare environment or an equivalent combination of relevant education, technical, business and healthcare experience.
Requires communication and presentation skills to engage technical and non-technical audiences. Also requires the ability to communicate and interact across facilities and at various levels.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
Foundation Health Partners is an EEO/AAP employer; qqualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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