Job Summary

We are seeking a dedicated and experienced Team Manager-Ops with 6 to 8 years of experience in customer service and online domain. The ideal candidate will be proficient in English and Spanish with strong communication skills. This hybrid role requires managing operations effectively during day shifts ensuring high-quality service delivery.

Job Overview

This is a role oriented to:

● Facilitate the adoption and leverage of Google for Education solutions through programs and strategies that enable end users to use the tools and devices successfully.

● Promote meaningful use of Google for Education tools to amplify and sustain long-term impact

● Build trust and relationships with educational leaders and decision makers to ensure they are aware of the benefits and impact of Google for Education tools

Strategic activities:

1. Dissemination and promotion of Google for Education training programs, certifications and educator communities. Part of the goals of the role is to grow and keep the community hooked.

2. Work closely with Educational Services Partners to provide guidance and support in their professional development offer, as well as assigning strategic adoption projects.

3. Creation and updating of educational material at scale to take advantage of Google solutions (Teaching guides, video tutorials, recurring webinars, etc.)

Preferred Qualifications & Experience

● Bachelor's degree in any field of education

● Enterprise technology event experience in a high-growth and fast-paced environment including managing multiple internal stakeholders, external creative agencies and events vendors.

● Good English is essential. (Advanced English)

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.