Ring Customer Support is hiring a seasoned wordsmith with a passion for delivering crisp and concise information to internal and external customers. This role will uphold dynamic editorial standards that meet customer needs, based on insights from user experience and engineering partner teams. This position will dive deep in real-time feedback and provide guidance to the content team on how to raise the bar on content. A successful candidate brings both editorial and project management experience and demonstrates the ability lead and persuade colleagues to ensure a unified approach to content development.

Key job responsibilities
Leads weekly editorial meeting to guide the Ring Customer Support content team on best practices and dynamic trends, based on data analysis.
Conducts routine audits of internal associate knowledge base and external-facing customer troubleshooting content to close gaps.
Serves as liaison between data insights and user experience leaders to ensure the most up-to-date information informs editorial strategy.
Authors Amazon documents, including strategy papers, retrospectives, and style guides to ensure the content team continuously raises the bar on user experience.
Collaborates with the Ring CS video producer and visual editor to shape strategy around troubleshooting videos and animations.