Responsibilities: 
Process and verify CPD user payments (proof of payment, CRM transactions) Respond to client queries via Freshdesk and telephone (Level 1 Helpdesk) Upload, test, and manage CPD courses, webinars, and reading materials Coordinate with internal editors and external contributors for content delivery Submission of CPD points weekly to the accreditation bodies Submit and track HPCSA and HPCNA accreditations Maintain SOPs and assist with platform upgrades and bug testing Generate monthly reports and CPD compliance stats Support eCPD sponsorship clients with account management and user access Requirements:
Matric / Grade 12 (a Diploma/Certificate would be an advantage) Minimum of 2 years experience in administration, client support or platform coordination. Strong communication skills - both written and verbal Excellent English (read, write, understand, and speak) Afrikaans is an advantage. Excellent MS Office skills (especially in MS Word, Excel, and Outlook) Highly organised and self-motivated, with strong time-management skills. Able to work independently. Experience with Moodle, CRM or Freshdesk systems advantageous. Familiarity with HPCSA/HPCNA CPD accreditation processes advantageous. Prior work in education, healthcare, or publishing sectors advantageous. To apply, please send your CV with your salary expectations to [email protected]

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

 Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.