Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000
artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

Merch Traffic is seeking an experienced E-Commerce Operations Manager to oversee and optimize the day-to-day operations of our D2C e-commerce operations, while driving growth and fan engagement in the entertainment industry. This role blends strategic oversight with hands-on management to deliver a seamless, fan-friendly online shopping experience. 

WHAT THIS ROLE WILL DO

Execute end-to-end e-commerce projects, planning, timelines, resource allocation, and implementation of new internal processes to drive operational improvements and revenue growth. Oversee sales reporting to executives.  Oversee operational set up of product listings, pricing, promotions, and checkout processes on our Shopify platform. Collaborate with partners and internal store managers to launch new features, enhance site performance, and ensure an intuitive UX/UI design aligned with SEO goals and best practices. Manage inventory level accuracy and reporting, coordinate with fulfillment partners as needed, and ensure accurate notifications for out-of-stock items and shipping automation updates to optimize the customer experience. Partner with the marketing team to develop operational processes for SEO, PPC, social commerce, and Google Merchant Center merchandising. Support strategic app integrations and social commerce initiatives.  Analyze sales data to identify trends, optimize product offerings, and measure marketing effectiveness. Develop automated reporting and insights to inform merchandise strategies.  Proactively audit and verify media D2C sales reporting for U.S. and Canada chart-reporting companies. Track and maintain e-commerce compliance with GDPR, Cookie Policies, ADA, and business regulations, under guidance and direction from corporate compliance teams. Leverage knowledge of entertainment e-commerce, including merchandise sales, digital goods, fan engagement strategies, and industry-specific chart reporting requirements.  

WHAT THIS PERSON WILL BRING

5+ years of e-commerce operations or ecommerce project management experience, including experience working with Shopify storefront and merchandising tools. Bringing new recommendations and processes to the table and monitoring existing processes for optimization opportunities. Hands-on experience in web development languages including Liquid, CSS and HTML and Database and Query language SQL, and customization of Shopify themes. Knowledge of user experience design principles to create inclusive, intuitive and search engine optimized online stores. Experience working with and/or managing development and delivery teams, with a focus on translation of business requirements to technical roadmap and tasks Adaptable, proactive, and able to resolve challenges in a fast-paced environment. Familiarity with entertainment merchandise, digital sales, and fan engagement strategies. 

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert ticketsWEALTH: 401(k) program with company match, Stock ProgramFAMILY: New parent programs & support including caregiver leave and childcare cash, infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding network

Live Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$76,000.00 USD - $95,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.