Job Listings Page Returning Candidate? Log back in! eCommerce Online Returns Specialist Location : Location US-IL-Mattoon ID 2025-26962 Category eCommerce Type Regular Full-Time

About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

 

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

 

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

 

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

What You’ll Do

As a Returns Specialist you will be responsible for managing the returns process for products purchased online. You will ensure returns are processed quickly and in accordance with our policies, while providing top-notch customer service to ensure a positive experience for our customers.

Streamline and oversee all aspects of the customer returns process, including managing return requests, issuing authorizations, and processing return shipments, while fostering collaboration and driving continuous improvement.Design, build, and implement a new online return process utilizing industry best practices.Administer and continuously improve the process to provide timely updates to customers regarding the status of their return and any associated refunds or replacements.Ensure that all returned products adhere to the company's return policies, including timelines and conditions for acceptable returns.Overseeing the refunds process, exchanges, or store credits based on company policy and customer preferencesOwn the development and refinement of  return procedures to improve efficiency and reduce costs.Collaborate with cross functional teams to develop the future online return experience. Ensure proper process is in place to partner with the DC teams to verify returned items and assess for resale, refurbishing, or disposal.Communicate any recurring issues with returns to the appropriate teams to improve product quality or customer satisfaction.Collaborate with customer service and other departments to identify trends or issues in the returns process and recommend improvements.Stay abreast of market trends regarding online returns and beyond. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.Perform other duties as assigned.Supervisory Responsibilities

No

Essential Qualities for SuccessAt least 3 years of eCommerce experience or equivalent combination of experience and education.Proficient in Microsoft Office Suite or similar software, with a working knowledge of its applications.Skilled in or able to quickly learn order management and ERP systems.Exceptional verbal and written communication and interpersonal skills.Outstanding customer service skills with a focus on building positive relationships.Proven ability to meticulously analyze and review information, ensuring accuracy by identifying and correcting errors or inconsistencies.Competent in adhering to established processes and identifying/addressing deviations as needed.Strong organizational skills, capable of prioritizing tasks based on urgency and importance while adapting schedules as circumstances change.Resilient and adaptable, maintaining a positive outlook when facing challenges or setbacks.Solution-oriented, approaching problems with creativity and practicality to achieve effective outcomes.Growth-oriented mindset, committed to personal and professional development through hard work, dedication, and continuous learning.Willing to take calculated risks and accept accountability for decisions and their results.Advanced problem-solving skills, enabling the rapid identification and resolution of issues to prevent delays or disruptions.Physical Requirements  Ability to maintain a seated or standing position for extended durations.Capability to lift 15 pounds periodically.Able to navigate and access all facilities.Skill to effectively communicate verbally with others, both in-person and via electronic devices.Close vision for computer-related tasks.

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.

 

The pay range for this position is $47,000 - $62,160 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.

We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Application FAQs

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