ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Summary
Job Title: Ecommerce Manager
FLSA Status: Salary
Reports To: Ecommerce Director
Festival Foods is seeking an Ecommerce Manager to join our Marketing team. This is a great opportunity for someone to lead the online guest experience, optimize the in-store shopper app, manage the day-to-day of our Ecommerce vendors and display products and offering on our website with the goal of increasing sales. This is a trusted member of the team that will play a major role in data integrations, product merchandising and staying abreast of competition. We are seeking an individual who shops online frequently, has business acumen of the ecommerce space and has a proven record of strategic thinking. The position is responsible for the guest website & app and in-store shopper app. The Ecommerce Manager is responsible for extending the in-store guest experience to our online shopper.
Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES
Manages day to day ecommerce experience across our curbside pick up, grocery delivery, cake ordering and gift card programOversees relationships with vendors to identify enhancements that save time, increase profitability and improve salesManages the accuracy of ecommerce product popularity and categorizationOversees product images and descriptions Leads the science behind displaying products or offers with the goal of optimizing the online path to purchases and product searches within the Freshop platform Stays relevant in the ecommerce space by identifying shopper trends and understanding vendor capabililitiesFacilitates, plans and executes promotional programs with merchandising vendors Assists with technical support for our delivery programCultivates new and maintains existing relationships with ecommerce delivery partners Effectively communicates ecommerce related information between vendors, end users (guest and internal associates)Guest Experience (Website & App)
Uses analytics and best practices to optimize the website and guest app experience to increase basket size and improve guest experience Tests, implements and manages all new UX features on the website and in the appImproves product assortment in navigation, search and product availabilityUses independent judgement and decision making to provide service and technical support for ecommerce guestsIn-Store Shopper App
Works with our ecommerce vendors to identify time saving initiatives in the UX in-store shopper appManages guest payment integrations (ie: Payeezy, SNAP and Stripe)Communicates new enhancements or technology to in store associates and conducts training as needed in person or via WebEx Manages product walk-path for accurate product locationAdditional:
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absencesSupport the Team: Other duties as assignedQUALIFICATIONS
5+ years of ecommerce experience is required Bachelors or Associates degree in Business, Communication, Marketing, Information Technology or related field preferred3+ years of experience with tracking and evaluating statistics, utilizing web analytics tools such as Google Analytics Proficiency in multiple ecommerce platforms Exceptional attention to detail Possess a high level of technical knowledge and skillTechnical writing skills; the ability to summarize digital enhancements and complex technical issue to associates at all levelsAbility to take ownership of a problem and see it through to completionAbility to take the initiative to stay abreast to changes and trends within ecommerceDemonstrated ability to work independently and is a self-starter; can identify opportunities and execute solutionsSome travel required
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Sitting at a computer 90% of the timeBending, stretching, and occasional lifting of up to 50 lbs. is requiredProfessional presence and proper phone etiquette is requiredFlexible scheduleWORK SCHEDULE
This is a salaried, full time position. Given the 24/7 nature of online shopping, this position may work irregular hours and as needed, must be available nights, weekends and holidays to handle any issues that may arise.
Benefits Overview
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people. Address 1724 Lawrence Drive City De Pere State WI Postal Code 54115 Options Apply for this job onlineApplyShareEmail this job to a friendRefer <p style="margin: 0px;"><span style="font-size: 12pt;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs
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