OUR SHARED PURPOSE: BUILDING LASTING BONDS
The communities we belong to – the bonds we build with the people we care about – are integral to fostering our successes. From the bonds we create with customers to foster loyalty and respect, to the bonds we create with our local community outside of work hours – relationships shape our success. We’re building a better world by building lasting bonds.
Building: We’re doers. Our tools are innovation, experience, and dedication.
Lasting: We’re always there. We embrace an unwavering commitment to the future.
Bonds: We’re your neighbors. We value relationships with our customers and communities.
ChemTreat, Inc. is the nation's largest and fastest growing specialty chemical company dedicated solely to industrial water treatment. We have over 2,000 associates working throughout North and South America. Our entrepreneurial spirit helps drive our company's success and extends into our customers' facilities. We help our customers save millions of dollars every year, enabling us to achieve unparalleled growth in the water treatment industry.
GENERAL DESCRIPTION
Fulfill internal and external customer needs as an E-commerce and New Account Specialist through a high volume of complex electronic requests (averaging 40 - 50 requests a day), while also handling phone requests (averaging 8 - 10 phone calls a day).
The E-commerce and New Account Specialist provides unscripted, customized professional service with the expectation that the Specialist has sole ownership over the resolution within a 24-hour window.
Schedule alternates between 8:00 AM EST - 4:30 PM EST and 8:30 AM EST - 5:00 PM EST depending on business needs Monday through Friday.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Understand, process, and confirm on average 30 - 40 customer Purchase Orders (PO) through various methods of receipt, including but not limited to e-mail, fax, EDI (Electronic Data Interchange), customer e-commerce websites, and mail
Support the sales force to resolve complex situations
Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery
Create new accounts in system (TinyTerm) (averaging 6 - 10 per day)
Maintain and navigate customer e-commerce websites to pull and confirm customer orders
Review customer Purchase Orders (PO) for order entry
Accurately place text-based, customer PO, and e-mail chain orders
Read and decipher notes in order entry
Follow the escalation procedure for outstanding tasks
Provide Phone Support (Back Up Phone Support Team)
Place phone orders as needed
Read and decipher notes in order entry
Follow the escalation procedure for outstanding tasks
Control the phone calls (direction, pace, tone)
Diffuse irate callers
SUPPLEMENTAL RESPONSIBILITIES
Develop and share best practices with team
Understand and adapt to change in processes and procedures.
Additional duties as assigned
OTHER INFORMATION
Comprehensive 60-day training program, including but not limited to supporting the customer contact center.
Cross-training in other areas within the department
18-24 months’ commitment in Corporate Services
Development opportunities for company growth if so desired
KNOWLEDGE & SKILLS
Technical, Analytical skills and business knowledge
Communication and Interpersonal skills; Teamwork and leadership
Organizational skills; Self-management
Ability to understand lean manufacturing metrics as they relate to daily performance measures
EDUCATION & EXPERIENCE
Associate's Degree, Bachelor's Degree Preferred
2-3 years of business and/or customer contact center experience preferred
Spanish or French verbal and written skills a plus, but not required
PHYSICAL DEMANDS
Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell
Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards.
Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS & ENVIRONMENT
Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels.
AT WILL STATEMENT
Employment with ChemTreat is on an at-will basis, which means that either the employee or ChemTreat can terminate the employment relationship at any time and for any reason (or no reason), with or without notice, unless the employee and ChemTreat have entered a written agreement signed by the employee and a duly authorized representative of ChemTreat.
EQUAL OPPORTUNITY
ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $24.04 - $24.04 USD per hour.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.