Crowne Plaza Canberra is looking for a full-time Duty Manager to join our team. As a Duty Manager, you will champion our “one team” approach to make sure we provide our guest with an outstanding hotel experience. **A little taste of your day to day** + Hands on management of the Front Office, and supporting our teams in other departments + Supporting in promoting teamwork and quality service through daily communication and coordination with other departments + Maintaining high standards of quality and presentation throughout the property. + Leading the way – managing guest experiences, team performance and hotel operations + Prioritizing workload and ensuring our team deliver authentic, memorable experiences + Developing your team’s skills to drive results that positively impact on hotel performance + Having authentic conversations with guests to resolve issues, queries or concerns + Ensuring compliance with health and safety regulations + Responsibility for safety and security of the hotel, our guests and colleagues in lieu of senior management + Ensuring all hotel service team members provide guests with prompt service, professional attention and personal recognition + Being first point of contact for any critical emergency situations **What we need from you:** + 2 years’ hotel front desk or guest service leader experience + Experience working with Opera, Infosys and HUB OS is highly desirable + Ability to work in a fast-paced environment, multiple projects and priortise workloads + Experience in leading a team + Excellent communication, problem solving, reasoning and motivational skills + Working knowledge of hotel property management systems + First aid and RSA certificate + Availability to work a rotating roster, including evenings, weekends and public holidays You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including: + Paid Birthday Leave + Hotel Perks like accommodation and Food & Beverage discounts + Enhanced parental leave + Proactive health days and flexible work options + Your career journey will be supported through our lifelong development program + IHG Career Milestone celebrations + Transfer of entitlements as you move and grow with IHG + Access to our discount retail platform that makes your pay go even further Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  We are proud to be IHG and we know that you will be too #Gofurthertogether. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.