Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description

We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Front Office team on night shift at our Oaks Queenstown Shores Resort on a full time basis. This role will work x4 10hr shifts per week. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.Meeting guests and customers when they arrive and ensure they are settled in their roomsMaintaining professional, open and honest communication to assist guests and make accurate bookingsGuide & support the team in providing outstanding guest welcoming and experiences.Ensuring that all daily tasks are completed accurately and in a timely mannerResolve & respond to guest complaints in a timely and professional mannerMaintain accurate guest accounts and assist with daily reportingEffectively manage team roster to meet budgetsSupport Hotel Manager with recruitment

Approved Sponsor: Minor Hotels Australasia Limited (previously known as Oaks Hotels & Resorts Limited)

Approx annual salary: $58,616.40 NZD (excluding KiwiSaver)

Hourly rate: $28.18 NSD per hour (excluding KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.

Expected hours: 40 hours per week

Location: Oaks Queenstown Shores Resort - 327/343 Frankton Road, Queenstown, STH 9300, New Zealand

Schedule 1 - Specific Terms and Conditions

Job Title: Duty Manager

Employment Status: Full Time - Permanent

Commencement Date: To be confirmed

Reporting to: Front Office Manager or General Manager

Breaks: Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements: As per Employment New Zealand - Leave and holidays | Employment New Zealand and Holidays Act 2003.

Period of Notice: Four weeks

Qualifications

To be successful in this role you will have:

Minimum 2+ years experience at a supervisor level within a Hotel environmentExceptional people management skills, with the ability to lead and motivate a diverse teamExcellent written and verbal communication skills.Exceptional customer service skills and an unwavering positive attitude.Understanding of trust accountingA passion for delivering exceptional, pro-active customer service.Excellent written and verbal communication skillsAvailability to work a variety of shifts, including night shift, weekends and public holidays if required. 

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:  

50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New ZealandAccess to Minor Hotels Paid Parental LeaveAdditional paid leave including Birthday and Study leave.Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.  NIB Insurance discounts  Discount savings and cash back from over 400 popular retailers in Australia and New ZealandEntertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)Discount on Furniture50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globeWellbeing programs with Uprise (EAP)Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.