Overview Job Summary The Drug and Alcohol Program Administrator (DAPA) leads the operations and compliance efforts for the company providing drug and alcohol testing services to client organizations. This role involves managing the internal drug testing program as well as designing, implementing, and overseeing comprehensive testing programs for client organizations to ensure compliance with federal, state, and industry-specific regulations. The DAPA is responsible for client education, service delivery, regulatory compliance, and operational excellence. Key Responsibilities Program Management (Internal and Client-Focused): Design, implement, and manage drug and alcohol testing programs for client organizations, ensuring compliance with regulatory standards (e.g., DOT, FAA, state laws). Develop customized testing protocols for clients based on industry needs, company policies, and regulatory requirements. Ensure proper chain-of-custody procedures and testing processes for all clients. Client Relationship Management: Serve as the primary point of contact for clients regarding drug and alcohol testing services, compliance issues, and program consultations. Provide ongoing guidance to clients, including updates on regulatory changes and best practices. Conduct compliance audits for clients to identify gaps and recommend corrective actions. Operational Oversight: Supervise the company’s testing team, including technicians, administrative staff, and service providers. Coordinate testing schedules, including random, pre-employment, post-incident, reasonable suspicion, and return-to-duty testing for clients. Manage relationships with testing laboratories, collection sites, and Medical Review Officers (MROs). Regulatory Compliance: Ensure all testing processes and documentation meet federal, state, and industry regulations, including DOT 49 CFR Part 40 (if applicable). Prepare compliance reports for client organizations and regulatory bodies as required. Stay up to date on changes to relevant laws and regulations and adjust policies or advise clients accordingly. Training and Education: Develop and deliver training programs for client supervisors and employees, including reasonable suspicion, drug-free workplace policies, and DOT compliance. Act as a subject matter expert for clients on drug and alcohol testing and substance abuse prevention. Business Development Support: Assist in marketing and promoting the company’s services to prospective clients. Collaborate with the sales team to ensure client onboarding and program implementation run smoothly. Incident Management: Provide guidance to clients during drug or alcohol-related incidents, ensuring proper steps are followed and documented. Support investigations and reviews of program outcomes to maintain accountability. Qualifications Education: Bachelor’s degree in Business Administration, Occupational Safety, Human Resources, or related field (preferred) or equivalent work experience. Experience: 3+ years of experience managing drug and alcohol testing programs, preferably in a client-service environment or regulated industry. Experience working with or managing programs for multiple clients. Certifications: Certification as a Substance Abuse Program Administrator (C-SAPA) or equivalent (preferred). Skills: Strong understanding of DOT and other regulatory frameworks governing drug and alcohol testing. Exceptional client relationship management and communication skills. Organizational and multitasking skills to manage multiple clients and programs effectively. Work Environment Combination of office and client-facing environments, with occasional travel to client sites or collection locations. May require on-call availability for urgent client needs or incident support. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This job description is not an employment agreement or contract, implied or otherwise, other than an “at will” relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.