At Amazon, we're working to be the most customer-centric company on earth. Our Delivery Services Learning & Development team seeks a Driver Training Program Manager to lead large-scale training initiatives for Amazon Logistics. This role combines strategic leadership with hands-on operational engagement, working directly with delivery station teams to drive excellence in our Last Mile operations.
The Driver Training Program Manager will be a key member of our training development team, influencing senior leadership across multiple organizations while maintaining close connection to daily operations. Success in this role requires a strategic mindset paired with practical problem-solving abilities. We need an experienced self-starter who excels at program leadership, communication, and analytics. You'll work with global cross-functional teams to solve complex challenges and create innovative training solutions that drive engagement. This position demands sound business judgment, long-term strategic vision, and the ability to deliver results in our fast-paced environment.


Key job responsibilities
- Serve as the owner and manager of the lifecycle of Program/Product-wide initiatives, supporting the scale of the Driver Training & Program pillar.
- Operate through influence as a force-multiplier to deliver products and programs via implementation resources in the L&D team and other key stakeholder teams.
- Define business and product strategy, handling complex product development and business management scenarios that require high judgement decisions for maximum return on investment.
- Invent new (and drive continuous improvement for) mechanisms that enable impact at scale, including processes, tools, procedures, and inspection points.
- Effectively establish, prioritize and negotiate resources to unblock teams, increase the speed of delivery and manage critical escalations.
- Make high judgement trade-off decisions (time vs. effort vs. features) between short-term and long-term needs when delivering results.
- Leverage data to establish vision, goals, tenets, roadmap, decision narratives, status updates, and key performance indicators for senior leadership.
- Consult with internal support functions and use tech to identify and develop efficiencies in the appropriate monitoring and evaluation tools to quantify and track the impact of initiatives.
- Display emotional and cultural intelligence when communicating across borders and disciplines with diverse needs.
- Travel up to 25%.