Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Inviting applications for the role of Domain trainee KYC/ALM. [Merchant onboarding periodical review] The merchant onboarding periodical review officer is responsible for conducting end to end review of merchants’ legitimacy for different entities or individuals, all levels. You will work extensively with functional leaders in Financial Crime Risk Service line and support functions to maintain production and quality of the highest standard.

Responsibilities
• Work with client teams per the authority delegated to you from time-to-time.
• Review merchant onboarding files and confirm the legitimacy by cross-checking with external information sources such as websites, JCCA Database and other appropriate records.
• Conducting quality check on completed merchant onboarding review files as per established quality framework and meet the required agreed SLAs
• Conduct periodical review of the merchants’ profile as per the established processes.
• Investigation of a merchant based on complaints from credit card users and/or based on the results of transaction monitoring.
• Transaction monitoring and fraud detection.
• Performs periodic reviews and evaluations of products, services, and business activities to validate compliance with applicable laws and regulations or detect regulatory violations, weak controls or other potential areas of exposure.
• Tracks and validates product compliance deficiencies to completion
• Participates in development of compliance sessions/presentations.
• Participates in training promoting compliance awareness.
• Maintain accurate, organized and current compliance records and documentation in a manner consistent with the department’s needs
• Ensuring all the tasks assigned to you are completed to the highest quality
• Assist in creating and present monthly dashboards, reports and business reviews
• Interpret evidence from multiple tools and systems to determine legitimacy of customer behavior across multiple product
• Assist with monitoring and tracking incidents to ensure resolution occurs within the customerService Level Agreement
• Seek routine problems, largely through precedent and referral to general guidelines
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Minimum

Qualifications
• Business level of English (read and write)
• Excellent communication and analytical skills with the ability to work in a dynamic working environment
• Strong passion for launching a new business in Japan

Preferred qualifications
• Knowledge of Credit card industry, especially on merchant acquisition and onboarding, Japan Credit Card Association and/or related regulations such as Japanese Installment Sales Act and Specified Commercial Transaction Act
• Knowledge of KYC, USA PATRIOT Act, Bank Secrecy Act and/or AML regulation
• MS Office tools (Word, Excel, PPT)
• Experience in Salesforce

業務内容
・決められたルールに従い信用調査を実施
①新規加盟店の信用調査　②既存加盟店の定期的な信用調査
・クレジットカード利用者からの苦情や取引監視の結果に基づく加盟店の調査
・コンプライアンス意識向上のための研修への参加
・コンプライアンス記録と文書を、部門のニーズに従い維持管理
・ステークホルダーとの円滑なコミュニケーション
・月次ダッシュボード、レポート、ビジネスレビューの作成のサポート
・インシデントの監視と追跡のサポート

応募資格
・日本語（母国語もしくはJPLT1級）
・優れたコミュニケーション能力と分析能力、問題解決能力
・日本での新しいビジネス立ち上げに対しやりがいを強く持てる方

歓迎スキル
・クレジットカード業界（特に加盟店の獲得）、日本クレジットカード協会、割賦販売法、特定商取引法などの関連法規に関する知識　
・KYC、銀行法、およびAML規制に関する知識　
・MS Office （Word, Excel, PPT）
・Salesforce経験者、尚良

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect andintegrity, customer focus, and innovation. Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.