Domain Architect - Data and Backup Recovery

 

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

 

What is the Solutions Consulting & Engineering (SC&E) Team and why join? 

 

Solutions Consulting & Engineering is an organization that is Customer Focused and solutions-led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction and increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance.  We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges. 

 

What will you be doing?

Your primary objective is to support Infrastructure Services by maintaining a high level of technical expertise in Data and Backup Recovery, supporting delivery teams and engineers in the deployment of Services, and serving as an escalation point for delivery engineers. You will also be responsible for assisting with the introduction of new services, including the development and documentation of deployment methodologies, and working with delivery teams to develop those capabilities in the field. 

 

RESPONSIBILITIES:

Solutions / Technical Leadership Role:

The Domain Architect understands all client scopes and objectives. They will be the one solution / technical voice facing the client externally and the escalation point internally for WWT employees, Partners, and Contractors. The Domain Architect will partner with the PMO counterpart to resolve Risks and Issues upon identification. The Domain Architect is accountable for resolving technical Risks and Issues in their project using their background and the array of resources available within WWT. The Domain Architect holds staff, contractors, and partners responsible for ensuring that The WWT best practices and templates are followed and delivered to the customer. The Domain Architect will review deployment documents, technical assessments, and other technical outputs to ensure a correct and consistent tone is delivered as defined by “One Voice.” The Domain Architect will manage their respective project as if it were their own stand-alone business and deliver a service that matches WWT expectations, focusing on profitability and professionalism.

Pre Sales Support:

Work with Customers, Technical Solutions Architects, Client Services Executives, and Account teams to identify customers’ desired business and technical outcomes. Identify required resource types, levels of effort, and work breakdown structures required to formulate high-quality statements of work. Conduct project launch workshops and project scoping workshops before delivery engagement. Proper management, maintenance, and adherence to SLAs of assigned pre-sales opportunities within SalesForce as defined in SFDC guidelines.

Project/Program Oversight and Support:

Build and maintain relationships with delivery management, project management, and engineering teams nationally. Actively participate and support delivery engineers throughout all project phases including Project Launch Workshops, Kickoff calls, lessons learned, etc. Review client deliverables to identify opportunities to improve quality through training, mentoring, product offering improvement, and talent acquisition. Provide QA, escalation support, and mentoring for delivery teams. Development of implementation and backout plans. Interview delivery engineering candidates to determine proper technical and personality fit based on the project and customer’s specific needs. Ensure standards and delivery methodologies are being followed and appropriate internal and/or partner resources are available to meet the current and future demands of the project.

Post Sales Billable Delivery:

Create High-Level Design (HLD) and Low-Level Design (LLD) documentation Create change/cut window Method of Procedure (MOP) documentation Preform advanced engineering services in support of engineering delivery team when necessary

Practice Development Support:

Work with peers in delivery, practice and business development to assist in developing and delivering training and updates on new services. Assist in the practice development process by generating and maintaining documentation templates, processes, and collateral within the practice portal for use by delivery teams, Sales and Business Development by bridging the gap between Delivery teams and Practice teams. Monitor developing technologies and products and define the services that will be required to deliver those technologies and products. These services may include, but are not limited to, assessments, reference architectures, strategies, roadmaps and a variety of deployment services.

General Requirements:

Demonstrated ability to lead architecture development activities and methodologies leading to comprehensive discovery, analysis, and technical/business recommendations. Advanced communication skills, including business/technical writing and presentations. Advanced ability to present in-depth technical solutions. Self-motivation with the ability to motivate and energize a project team. Drive to exceed customer and project goals. Demonstrate ability to work successfully at all customer levels, from C-level executives to end users. Thoughtful leadership and innovative thinking. Can maintain positive peer & customer service attitude in the face of significant challenges. Drive additional profitable growth within the accounts. Develop relationships throughout the customer's organization to source new business. Proven track record of customer focus, including the ability to foster long-term client relationships. Ability to successfully manage partner and vendor resources. Expert knowledge of project architectural principles and practices. General understanding of financial forecasting, reporting, and budgeting. Willing to travel 25% of the time. Proactively detects technical deficiencies and develops practical, workable solutions to problems Creates an environment where others feel safe to be open and candid and where conflicting ideas and opinions are regularly discussed. Stays focused on the team and WWT strategic priorities and allocates their time and resources accordingly. Works with and through others to consistently break down barriers between teams. Proactively seek ways to expand technical knowledge. Possesses professional maturity and presence. Works actively on mentoring and team development with more junior team members. Proficient in the aspects of project launch and closure. Demonstrated advanced technical, problem-solving, and communication skills. Maintain current knowledge of industry trends and tools to provide best-practice insight and best-in-class recommendations to management. Ensure that all components and usage are consistent and compliant with all applicable regulatory, departmental, IT, and corporate standards, policies, and guidelines. Perpetually positive and optimistic, lives and breathes core values. Ability to solve problems and resolve project dysfunction using creativity or leveraging core values. Ability to leverage core values to hold individuals or teams accountable and advocate core values.