Williams Lea is hiring for a Document Production Associate for our Columbus office to work Monday-Friday 4:00p-1:00am! 

Pay: 18.50/hourly 

Benefits:  

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) 

401k Retirement Savings Plan Including Employer Match 

Paid Time Off (PTO) 

Life Insurance 

Paid Parental Leave 

Short-term & Long-term Disability 

Healthcare & Dependent Care Flexible Spending Accounts 

Domestic Partner Coverage 

Commuter Benefits 

Legal Assistance 

Employee Assistance Program (EAP) 

Access to on-site Gym and Café (Columbus only) 

Company Provided Parking

​Additional Employee Perks and Discounts

Job Qualifications:

High school diploma or equivalent

Minimum (1) year document production experience preferably in a legal, banking or large corporate environment

Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

Familiar with other software programs for editing and/or creating documents 

Strong attention to detail; able to work on multiple projects simultaneously

Must have good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or confidential documents and information

Able to exercise good judgment to make decisions that conform to business needs and policy

Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

Ability to maintain professional composure when working with immediate deadlines

Ability to work both independently and collaboratively as part of a team

Ability to work in a fast paced environment

Ability to communicate professionally both verbally and in writing

Must be self-motivated with a positive attitude

Proven customer service skills are required in order to create, maintain and enhance customer relationships

 

Job Duties:

(* denotes an “essential function”)

· *Perform document production work according to established policies and procedures

· *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle

· *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction

· *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions

· *Assist with coordination of document production services, preparation, intake, and workflow within team

· *Troubleshoot more complex software or hardware problems

· *Utilize appropriate logs and/or tracking software for all assigned work

· *Meet contracted deadlines for accepting, completing, and delivering all work

· *Communicate with peers, supervisor or client on job or deadline issues

· Help foster a proactive environment of continuous service enhancement and relationship building with the client

· Handle sensitive and/or confidential documents and information

· Perform Quality Assurance on work of others

· Train more junior staff members

· Assist peer teams with proofreading, design or other document production and preparation, as needed

· Complete other tasks and assignments as assigned by management

· Interact with clients in person, over the phone or electronically

· Adhere to Williams Lea policies in addition to client site policies

· Use equipment and supplies in a cost-efficient manner

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. 

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. 

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. 

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. 

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. 

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