Welcome to JPMorgan Chase. Are you a strategic thinker, passionate about developing and delivering innovative Documentation solutions? You have found the right team!

The Digital Document Services leads a framework that enhances information accessibility, promotes organized collaboration via workflow processes and secures content in all its form. You will spend your day defining, enabling, and delivering document services to meet the needs of our location businesses for timely, accurate and efficient management of documents. 

As a Document Management Specialist in the Digital Document Services team, you will have the opportunity to showcase your passion and talent. We are looking for team members with a wide range of experiences who are eager to collaborate as a team. This role provides an excellent opportunity to contribute to our innovative solutions and work in a dynamic environment.

Job Responsibilities:

Implement the maintenance, storage, retrieval and destruction of records and documents. Design, monitor, review and develop efficient record filing schemes, systems and workflow by working closely with multiple functions and teams for thorough identification of documentation related responsibilities. Review the records submitted by Clients, Business or Operations partners for accuracy, completeness, and compliance with internal procedures and local regulations. Organize, inventorize, and perform document filing whilst maintaining documentation records in appropriate systems or applications, ensuring compliance with regulations. Initiate project plans with defining critical milestones and key performance indicators aligned with global Digital Document Services mandates and objectives. Understand documentation lifecycle process in details and actively challenge status quo. Ensure Standard Operation Procedures are updated reflecting latest process.  Prepare reporting for stakeholders and senior management review. Identify and communicate business partner requirements and escalate outstanding issues in a timely manner. Required qualifications, capabilities, and skills: Bachelor’s Degree or equivalent Strong command of English language (reading, oral, and written) with effective communication and negotiation skills to persuade adherence to firm's guidelines. Proficient in applications such as Excel, PowerPoint and SharePoint. Self-starter, demonstrable initiation and strong desire to learn the business and go the extra mile. Individual must be results driven, have attention to detail, has passion for driving best practices, and skilled at diplomatically breaking down barriers and obstacles. Ability to adapt to a rapidly changing business environment and execute accordingly on change. Possess sense of urgency, ownership, excellent analytical and problem-solving skills, ability to synthesize large amounts of information and propose recommendations.

Preferred qualifications, capabilities, and skills

1 year of experience in Documentation Management / Controls/ Compliance / Quality Assurance is preferred, however fresh graduates can be considered. Project management experience would be advantageous as the incumbent will be exposed to regional projects.