Join us as the Country Lead in Document and Business Solutions Operations, where you'll have the unique opportunity to lead a team crucial to our global success. Our biggest internal clients are Investment Bank Operations and Private Bank. As our organization undergoes a transformative shift driven by AI and scan-as-a-service technologies, we are seeking an individual to support us on this journey. This role empowers you to shape the future of our operations and contribute to our mission of delivering exceptional service. Be part of a culture that values innovation, leadership, and diversity.

As a Country Lead within the Document and Business Solutions Operations team, you will oversee operations across multiple functions, ensuring service delivery excellence. You will cultivate a culture that promotes effective employee development, promoting both strategic and tactical objectives. Your role is crucial in delivering an extraordinary customer experience and promoting business growth across the region.

Job Responsibilities:

Lead and oversee back-office operations. Ensure compliance with policies and procedures to maintain a safe and compliant environment. Collaborate with partners across the firm to provide a seamless experience for our employees. Work with product teams to enhance our technology and product offerings to best meet employee needs. Achieve key financial targets, including expense management. Coach and develop a continuously growing team of 20+ employees and 30+ contractors. Recruit and retain top talent. Conduct detailed business reviews with senior stakeholders. Implement talent and performance strategies to attract, retain, and develop a diverse workforce. Execute a people agenda that delivers an exceptional employee experience.

Required Qualifications, Capabilities, and Skills:

Bachelor's degree or equivalent. Minimum 8 years of proven experience in coaching and managing employees. Strong organizational, attention to detail, time management, and planning skills. Ability to think strategically and tactically to deliver on transformational initiatives. Proactive thinker capable of identifying critical aspects and taking corrective actions. Expertise in process innovation, design, and automation. Ability to articulate our vision and strategy to motivate and influence others. Proven ability to lead through change and support a culture of learning from missteps. Demonstrated ability to build relationships and collaborate. Ability to develop a diverse team and attract talent by building a personal network of contacts.

Preferred Qualifications, Capabilities, and Skills:

Advanced degree in a related field. Experience in rolling out AI/Large Language Model processes. Experience in working in a product environment. Experience in a global organization with a focus on document and business solutions. Strong leadership skills with the ability to inspire and motivate teams.