Effective management of operations |- 100% strike rate on callagevs call cycle - Exception reports - Point of purchase standards met - Promotional compliance - Formal and informal feedback
Effective development of tactical plans for the division in line with Customer, Client and Group strategic direction and objectives |- Timeous sign-off of tactical plans - Formal and informal feedback - 360 feedback
Effective key account management |- 100% accurate information gained from client - Listing of items implemented - Promotional grid implemented - Deals and new prices listed - New products listings implemented - Formal and informal feedback
Effective stakeholder engagement and management|-Fair and transparent relationships - Contact strategy in place and executed - Problems timeously identified and resolved - 360 reviews (Project Smart) - Formal and informal feedback
Effective management of achievement of operational objectives|- Achievement of sales targets - Call cycles - Opportunities are identified timeously and actioned - Optimisation of resources - ROI for the Division - Formal and informal feedback - Performance reviews - 360 feedback (Client Survey-Project Smart)
Achievement of profitability, sustainability and financial targets|- Expenses within budget parameters - Income budget achieved (bottomline) - Variances timeously identified and addressed - Formal and informal feedback
Effective self management|- Performance Appraisals - Formal and informal feedback
Effective leadership and team management |- Formal and informal feedback - Compliance to LRA, BCEA - Climate surveys - MiReflection reports