Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The District Support Pharmacist Leader (DSPL) plays a critical role in cultivating a culture of excellence in pharmacies across their market. An inspiring coach and leader of people, the DSPL is focused on building community and comradery among District Support Pharmacists (Floater Pharmacists) by identifying and addressing performance opportunities and promoting best practices and change management efforts. They will also support novel program awareness, onboard newly hired Pharmacists, facilitate the transition of new Pharmacist Graduates, and recognize colleagues for success. The DSPL consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities. A role model for all, the DSPL also demonstrates our Heart At Work behaviors, and sets the bar for other Pharmacists by their example. The DSPL is responsible for the direct and effective management of all District Support Pharmacists (DSPs), specifically:
Conducting weekly check-ins with all DSPs to ensure awareness and alignment to all corporate announcements and initiativesCommunicating weekly with DSPs to inform the group about district priorities and goalsTraveling the District and conducting monthly observations or “store visits” to observe each DSP in action, providing in-the-moment coaching and feedback to aid in colleague development.Teaching DSPs about new programs coming to the district either in person and/or via phoneCollecting, interpreting, and acting on feedback from pharmacy teams when DSPs have worked shiftsSupporting the improvement of pharmacy performance measures (e.g., WeCARE, mCC, mPC, CRS, etc.) by coaching DSPs and through consistent follow-upIn the normal course of observations, advocating for DSPs by providing additional ad hoc feedback, coaching, and support to Pharmacy Managers, Staff Pharmacists, and Technicians where needed, and providing visibility to the District Leader, RX of any perceived performance gaps for these colleaguesIn the normal course of observations, advocating for DSPs by providing additional ad hoc feedback, coaching, and support to Pharmacy Managers, Staff Pharmacists, and Technicians where needed, and providing visibility to the District Leader, RX of any perceived performance gaps for these colleaguesConducting new Pharmacist onboarding for the District, including educating and training new Pharmacists on CVS workflow and best practices in their first 90 days of employment with CVSFacilitating new Pharmacist Graduate transitioning, transforming the Graduate from an Intern to a fully operational Pharmacist with the ability to independently function and lead their own pharmacy teamPrimary Job Duties & Responsibilities:1. People Leadership, Management & DevelopmentSupport selection, hiring, promotion, and termination of DSPs.Complete mid-year and annual performance evaluations for DSPs.Align and engage DSP colleagues around common goalsInfluence DSP behavior about novel programs in their districtBuild a culture of connectedness and camaraderie amongst DSPs in group communicationsTravel the district to observe DSPs on the bench and provide in-the-moment coachingCollect feedback on DSP performance; interpret and deliver feedback and recognitionCollect district-wide feedback from DSPs; interpret and deliver that feedback and recognitionFacilitate DSP training and development in group or singular settings as neededDeliver targeted coaching and counseling for individual DSPs as neededPartner with the DL, RX to evaluate and promote DSPs within the marketPartners with DPC to be aware of DSP vacations, attendance and related informationEducate and train new hire Pharmacists on CVS workflow and best practicesFacilitate the transition of Grad Interns into the Pharmacist role once licensed2. Business / Financial PlanningActively review relevant District business reports to support coaching and training of DSPsPartner with District Leader, RX to create and facilitate action plans for DSPsPartner with District Leader, RX to build profitable pharmacy business and script growth through execution of clinical and patient care programs3. OperationsWork the bench in stores across market to support the business needsShare best practices of pharmacy operation across the market with all pharmacy teamsLead the pharmacy team during each worked bench shift to engage and align on the top opportunities of the day and ensure all required work is delegated, followed up on, and completed prior to the end of each shiftComplete all operational tasks required of a Pharmacist working the bench (e.g. prescription fulfillment, register operations, oversee patient care, patient safety, inventory maintenance, and business operations) based on CVS policy/procedure and state-specific guidance.Execute required Pharmacy quality assurance, compliance policies and Pharmacy SOPsDSPL recommended as most appropriate coverage during short-term DL absence (i.e. myTime coverage)4. Customer ServiceComplete all customer service duties required of a Pharmacist, i.e.o Provide tailored, market-differentiated holistic health counselingProvide wellness services (e.g., immunizations)Focus on providing differentiated customer serviceSupport customer complaint resolutionEnsure closing the loop of feedback with customers in myCustomer connectionFollow-up with DSPs on feedback received via myCustomer ConnectionRequired Qualifications1+ years of experience as a Pharmacy Manager at CVS managing Pharmacists and business outcomes or equivalent retail leadership experience requiredCurrently employed as a licensed Pharmacist in at least one state the District coversCompletion if all required training for current roleBachelor’s degreePreferred QualificationsCompletion of DevelopU for LeadersDoctorateEducationBachelors Degree RequiredDoctorate PreferredActive Pharmacist License in the state where the District is located; active Pharmacist License in at least one state when the District covers more than one state
Pay Range
The typical pay range for this role is:
$0.00 - $0.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.