Work Flexibility: Hybrid

The Dispute Resolution Analyst handles customer inquiries, resolves disputes, and supports Collections Analysts by managing escalations and complex cases.

What you will do

Answer and manage incoming calls, handling 800-line inquiries and assisting customers efficiently.

Resolve customer inquiries and disputes, providing timely resolutions while following company guidelines.

Escalate complex cases when necessary to ensure proper resolution.

Provide documentation support, including invoice copies, statements, and supporting documents.

Use the Service Now platform to manage inquiries and disputes, ensuring compliance with SLAs.

Follow up on disputes with internal and external customers to ensure timely resolution.

Collaborate with internal teams such as Sales and Customer Service to streamline dispute resolution.

Monitor and report disputes, running reports and maintaining accurate records to track progress.

What you need

Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field

Intermediate to advanced MS Office Suite

Excel Intermediate

Fluent spoken and written English – B2+ as minimum requirement, C1 desired

2 – 3 years of relevant experience in a Collections or Dispute Resolution or Trouble Shooting role (AP or AR)

1– 2  years of overall experience in Shared Services environment or multinational companies

Travel Percentage: 0%